Googlefiber Reviews

Google fiber is the most expensive

Google fiber is the most expensive internet service with the worst customer service It s painful They will promise you something and will never deliver Good luck getting anyone on the phone to help you They are literally soul-less

Service failed in less than 8 hours

Service failed in less than 8 hours Customer service was unbelievably unhelpful and simply stuck to scripts When I was escalated to a supervisor Alejandro he was even less helpful and more rude He insisted that even though the service did not work I would be charged until it is returned - and they don t send prepaid labels for 72 hours No amount of reasoning worked with him I am thankful I did not cancel my precious service yet

Google prorates like the rest

At first Google was better than the competition They didn t charge extra fees they didn t prorate customers for service they haven t used That was 2 years ago Since then they began prorating customers for service they never even used or had access to How is that legal How can an Internet company legally charge customers for services that weren t rendered I have had enough of Google fiber We will be switching to AT T or another company that does NOT prorate customers

Google is evil

Google is evil Worse and worse year after year Products don t work support is terrible company can t be trusted Endless theft of your time money and patience

Don t do it Don t get Google Fiber

Google Fiber is in my neighborhood my house even had the fiber run to it by the previous owners 4 different GF crews had to come to the house over the course of a month and I was never able to get internet the communication between their departments was zero so I had to keep calling or getting on the chat to find out if they fixed it or if they had somebody scheduled to fix it Each time the customer service people had little to no idea what was going on They didn t know what hardware google uses They didn t know google s internal workflows like how actually schedule a crew etc Finally I gave up and requested a cancellation Another dysfunctional rep -- two days later no emails no nothing and my card gets charged I hop back on the chat and 53 minutes later they again told me the account is cancelled and my card is refunded Let s hope this time was a charm I m NEVER going back to google fiber - They are worse than comcast

I have WCFiber at my home location

I have WCFiber at my home location This is the first month having service All going well until there were construction service going on yesterday outside my residence I guess hooking up a neighbor the final result was they spliced a wire and did not connect my service back up I was in the middle of an interview and lost connection The workers outside had left and I could not get back on the internet until next morning I called 3 times of course they were closed at 5pm so I dialed repair and that gentlemen said no one can come out until tomorrow So I was without service from 3pm to 9am the next day I called customer support to credit me the outage and of course they do not do that The workers unplugged my line and did not plug back in Negligence on there part but yes I still have to pay even though my internet tv were down G0 FIGURE no help for there customers just have to pay and shut the up

Pathetic Service and Unresponsiveness

I am extremely disappointed with the abysmal service provided by Google Fiber My experience has been nothing short of frustrating and infuriating culminating in an unresolved service request that has been pending for over a month Despite multiple attempts to reach out for assistance the response has been non-existent Lack of Response to Service RequestsI initially created a service request over a month ago expecting a prompt and professional resolution However Google Fiber s customer service has been anything but responsive After waiting for weeks without any update or action I decided to follow up through various channels Multiple Unsuccessful Contact AttemptsI approached Google Fiber via email text and phone calls hoping to get some attention to my unresolved issue Each method led to the same dead end Emails went unanswered leaving me to wonder if they were even being read Texts were ignored providing no reassurance or acknowledgment Phone calls were especially frustrating Not only did I fail to get any concrete answers but there were also no supervisors available to escalate my complaint to Each call felt like an endless loop of unhelpful responses No Supervisor AvailabilityThe absence of any available supervisor to address my concerns is unacceptable It s a basic expectation for any service-oriented company to have a system in place for handling escalations Google Fiber s failure in this regard speaks volumes about their commitment to customer satisfaction Escalation to NC DOJAs a last resort I submitted a formal complaint to the North Carolina Department of Justice NC DOJ Even after this serious step there has been no response from Google Fiber Their disregard for a formal complaint from a regulatory body is both shocking and disheartening This level of negligence is indicative of a company that has little to no regard for its customers or their grievances ConclusionIn summary Google Fiber s customer service is pathetically inadequate The complete lack of response and accountability is unacceptable for any service provider Their failure to address service requests unavailability of supervisors and disregard for a complaint filed with the NC DOJ are clear indicators of their poor service quality I would strongly advise anyone considering Google Fiber to look elsewhere Save yourself the frustration and choose a provider that values its customers and stands behind its service commitments

If a rep has to go up to the attic to

If a rep has to go up to the attic to run the wire for the jack you can forget about getting internet Had 4 men come by and not one would do it They said they needed a small guy to go up to the attic to do it The spectrum guy before went up and had no problem doing it and he was not small at all A total waste of time and money If they say they will call you back trust me they won t They leave notes on your account making it look like they are waiting to hear back from you when in reality you re waiting for a call back from them They did that to me twice Didn t even get the internet installed to use it and they were quick to want to charge me So unprofessional Go somewhere else for better services