Gooloo Reviews

Warranty is questionable

Purchased a unit through eBay After 14 months of using 3 times the unit won t fully charged Despite 18 month warranty claim Gooloo will not replace the unit unless I pay a shipping fee to get a new unit I have refused to pay as I paid freight on the original purchase and should not have to pay it again Be warned they may work but when they don t Gooloo have no interest making good

Died within 8 months used once

Died within 8 months used once No word from manufacturer

Gooloo thank you for your reply here

Gooloo thank you for your reply here I have emailed your company directly with no response which led me here Please contact me

NO CONTACT It seems this is the only way to get a

It seems this is the only way to get a reply from Gooloo Trying to contact you directly by the email address provided and not getting a reply I was provided a StarTrak tracking number on 11 6 2024 and this number is still not available in the StarTrak system so I am left wondering if I have been scammed or if it is just poor service StarTrak advise me that this IS NOT a StarTrak number and they do not ship internationally either so I will now be contacting PayPal to investigate So that you can identify me a provide a direct response the order number you provided to me is is AUGO6944 I hope the AUG does not refer to the expected deliver date because if so this review is only just getting started

Gooloo jump pack obstructive customer service worthless warranty

I purchased a jump pack a short while ago initially I was very pleased great packaging nicely made solid unit all the ancillaries provided are of high standard and overall it appears a first class unit for the money However after two three attempts to start a 1 0 litre diesel tractor it was discharged It s supposed to be able to start up to a 6 litre diesel no chance I contacted customer services as the item is supposed to have an 18month warranty The Agent couldn t deal as she was at a Dragon Boat race When a few days later she got back to me she requested dates I bought it where from and evidence of purchase she also requested a short video of it being charged up I did all this Then she said because it was purchased on eBay I would have to go through them I suspect she knew the return date was passed eBay aren t interested and neither it seems is Gooloo Therefore the 18 month warranty isn t worth the paper it s written on

Sent wrong product

Terrible customer service Have tried multiple times over the last week to contact gooloo about them sending me the wrong jumpstarter with no reply They really don t care about their customers Very disappointed

Poor quality battery booster

Poor customer service after my Gooloo GT3000 stopped working I ve owned two and both ended up with issues after the warranty so I would not recommend anyone buying the Gooloo brand boosters

Don t Bother

Had the GE 2000 for over year and had to use it for the first time due to a power cut at home that lasted 36hrs Came to charge the unit and all it does is flash and will not charge Tried to resolve the problem but as I have had it over 12mths they are not interested waste of 60

I purchased this item 7 days ago and

I purchased this item 7 days ago and have tried multiple times to make enquiries about where my purchase is and when it will be delivered Absolutely no response Shocking customer service