Gorewear Reviews

Terrible company and customer support

Terrible company and customer support They really couldn t have been less helpful if they tried Check out what type of goretex you are buying not all goretex is waterproof The Gorewear Lupra jacket is not waterproof the size comes up small and its really sweaty to wear with no vents Edit to say it took them a month to refund after chasing them

Buyers beware if you ever need to

Buyers beware if you ever need to return anything I ordered a C5 infinium jacket which was way too small despite following the size guide I returned it with original packaging and tags After two weeks I had heard nothing so emailed customer care who responded several days later to say because of Covid things were slow so contact them again after another week Which I did and they told me that the jacket had a stain so we put into a sin bin there was no stain I simply tried it on once inside and then returned it immediately They then said that they would process the return but I m still waiting

Awful inventory management

Tried to order the same shirt twice Both times a few days after ordering they canceled my order with no offer to change colors or anything It also cancelled my single use discount The first time they claimed they reinstated my coupon- but it didn t work and the second time they couldn t be bothered to respond Their inventory management and customer service is simply awful

Terrible customer Service

It has been several weeks since I ordered a jacket and sock ma for a ride scheduled for early Jan 2024 Company has failed to advise if items were shipped No one answers the phones and the message says I have reached them after business hours That is so wrong since I have called them during their listed business hrs I have left messages but no response Horrible customer service and from what I can gather terrible products- need to cancel

Terrible delivery returns from Belgium to UK

Terrible - UK orders shipped from Belgium taking roughly twice as long as stated on their website Returns are an enormously long process with 4 customs and return forms now that UK is out of Europe and takes forever Very very poor customer service for a so-called premium product

I bought supposed waterproof gore-tex

I bought supposed waterproof gore-tex gloves last spring I tasted today for very first time The result Completely wet after 2-3 hours underlightrain I had and still using gore-tex clothes and they are completely waterproof without any issues The gloves from Gorewear are totally disappointed

Awful customer service

expensive gloves split at the seam after only 2 rides on my bike took photos and sent e-mail still no response at all from customer services sent again guess what still no response Such a shame as some of the cycling kit I have is excelllent I wont be buying anything else from GORE again

WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE THEY NEVER ANSWER CALLS THERE IS NO CUSTOMER SERVICE AT ALL EMAILS MESSAGE DOESN T GET REPLY EITHER I M VERY SURPRISED THAT REPUTABLE GORE TEX COMPANY TREAT CUSTOMERS LIKE NOTHING BEWARE DON T BUY FROM THEM