Gorillaworkwear Reviews

Avoid

Ordered in stock items Confirmed delivery date via online chat Day of delivery and order is still processing Online chat informed me item was not in stock and could not give me a new delivery date I would avoid purchasing anything from this type of company as now its a 5 day wait for a refund

Zero star send my damage product and

Zero star send my damage product and new can get my money back 2 weeks waiting If no paypal i newer have chanse to claim my money back shame of this shiiiiii t compony

Disgusted with the customer service

Disgusted with the customer service with this company I bought a work polo shirt which was sized as S I m a size 10 but decided to err on safe side and buy a small size as like fitted rather than sloppy Tge polo shirt turned out to be shapeless and more like XL I promptly returned it explaining my reason at my own expense I am now in dispute with the company who have deducted 6 00 to cover their courier costs for sending the item to me The item took 2 weeks to arrive so was not sent by courier I would like my full refund but am being told that this is the situation and tgat their postage does not get refunded

Ordered an item 8 days ago

Ordered an item 8 days ago They took my money and heard nothing until I called today First the lady apparently couldn t hear me and hung up I called again to be told my item would go out for delivery tomorrow Explained that it supposed to be a gift for Xmas and it wasn t going to arrive in time She told me I could have had express delivery but it was too late now Perhaps my mistake on 2 occasions Firstly I paid by Amazon Pay so thought it arrive in the usual quick time that Amazon delivers And secondly although I found the exact same item half the price from an unknown company I kept with a better known company for peace of mind Hey Bro sorry your pressie will be late Happy Xmas

Order 2 pairs of work trousers 25th

Order 2 pairs of work trousers 25th November they arrived 10 days later wrong size I drove down to Blackhall to save time 9 days later I rang they still not had amended my order I was told that it would take 7-10 days I told them that if it made things easier I would go down for them I have tried to ring them 6 times over the past two day no one answers spoke with my legal team their said to connect bank as it was paid on my card and trading standards which I am going to done

Took 10 days just to post them to me

Ordered safely shoes 4 99 for 5-7 day delivery 7th day still queued for dispatch told post Monday didn t happen contacted PayPal they said posted Tuesday but actually did do it till Wednesday arrived friday This seller tells porkies and 5-7 days delivery is in my case 12 days It took 10 days to dispatch them Had i read reviews prior to purchase i would have avoided buying from them

Disorganised and unprofessional

Would rate it less if I could I ordered trousers and after 3 weeks of them not arriving and having to pay 6 delivery I contacted customer services They told me there was a shipping issue with one pair and that they would request it to come quicker This then led to the trousers coming 2 days later seemed like they had just forgotten to send them When arriving the sizes were not accurate and were 2 if not 3 sizes too small so I then wanted to return them Using the address I needed to send it to I sent them and didn t receive a refund for nearly 2 weeks I contacted customer services who asked for proof of delivery It shouldn t be my job to have to contact them for my refund after I sent them and had to pay nearly 5 for postage The tracking showed it was signed for the day after my postage but they did not issue my refund until I contacted them Overall a hugely negative experience and has wasted a lot of time and made me lose 10 for nothing If I didn t chase these people up for basic service I would have had no product and no refund Do not use

Would not recommend

Had to chase order as it was nowhere near the suggested dispatch timeframe noted on website Had to return as sizing was way off Then had to chase for refund was told these are only processed on Tuesdays and Thursdays Item was sent back by tracked mail so they d had it back over 10 days ridiculous that it had to be chased Also If you need to return an item for a refund beware that you not only have to pay the return postage but they will also deduct original postage from your refunded payment no mention of being deducted original postage costs if a refund is issued

Avoid this company

Placed an order Sunday night It s now Wednesday night and no correspondence beyond confirming my order Tried cancelling and still no response Won t be ordering again