Gotain Reviews

Do not order from this website

Do not order from this website customer service is absolutely dishonest and won t accept to take any reponsability for their own mistakes A few weeks ago I ordered the curtains and the information about the maximum span of the curtains was NOT anywhere on the product page Btw they added it after my complaint pretending it had nothing to do with it As a result I spent nearly 700 euros on curtains that aren t wide enough and Gotain refuses to refund me

Cheap fabric and poor quality

Incredibly cheap quality of fabric fixtures and string Low quality of manufacturing too Photos and website appear luxury however in reality the products are flimsy and poor Made doubly worse by the high price points The blind I ordered arrived with a broken part and upon emailing the customer service several times to ask for advice or a replacement part Gotain ignored the emails Would not recommend sadly

Poor service

We ordered all the curtains for our apt about 1 5 years ago and spent nearly 50 000 SEK This spring we ordered additional curtains to block the summer light After many backs and forts due to disfunctional web applicartions etc our order was finally placed on May 23 We paid another 8300 for this order totalling our overall purchase to nearly 60 000 SEK We specifically told them that we needed this order ASAP as we have a south facing apt They said it d be around 3 weeks and on their website it says between 3 and 4 weeks When I contacted them last week they said the curtains were scheduled to be sewn on June 19 so they were not even made yet And that they would probably be handed over to the delivery company this week and that delivery date depended on DHL My husband called them yesterday later it appeared on my parcel app that Gotain registered a delivery with DHL As of today the parcel seems to be registered but no delivery info or date is available Considering we used Gotain twice and spent nearly 60k SEK and that we specifically requested on-time delivery for the last order we were not provided with the kind of customer care and understanding one would expect from a company that markets itself as a high-end retailer We are very disappointed and inconvenienced

Don t be fooled by flashy Instagram ads

Don t be fooled by flashy Instagram ads These are extremely challenging to hang even for our experienced handyman While the fabric is nice they arrived wrinkled and it took hours to steam them Made to measure is misleading as the curtains have a maximum width if you have a wide window you ll need to hang multiple panels instead of the regular two one on each end flanking the window The result looks terrible I have 4 panels of curtains across my living room so when I close them shut I can see where one curtain ends and the next begins Despite Gotain confirming the measurements the blackout curtains are not wide enough to provide blackout effect in my bedroom Overall a 3000 mistake

Great curtains but Return Policy doesn t reflect premium service

The curtain expert was incredibly helpful and the ordering process was seamless I also appreciated the clarity provided on the order and tracking process We ve now installed the curtains and they look fantastic The installation was surprisingly easy and straightforward even for us despite not being the handiest people However after making a small adjustment to the curtains I ended up with 35 extra hooks I asked if I could return the excess and was informed that I would need to pay 99kr for shipping which is more than half of what I would receive as a refund When I asked if the shipping fee could be waived I was told the only option was to return them in person at the showroom in Gothenburg or Stockholm I live in Lund As a company that specialises in made-to-measure products I had expected a more flexible and customer-friendly returns process particularly given the premium price point When investing in tailored products the service should reflect that level of care not just during the purchase but also in after-sales support It would be great to see a more sustainable approach rather than leaving customers with unnecessary waste

Great service and advice from

Great service and advice from Ann-Louise The curtains are great although they arrived with no installation instructions so you need an average ability at DIY to install them The videos on the website don t have nearly enough information particularly for English speakers But the curtains are beautifully made simple but high quality and the process of choosing and ordering was very straight forward Overall a great service

Ordering curtains from Gotain was a

Ordering curtains from Gotain was a delightful experience Ann-Louise was incredibly helpful She walked me through the measurements and gave me very useful advice which I wouldn t have thought of myself I would thoroughly recommend Gotain and Ann-Louise

Really nice and extra helpful customer service

I really recommend buying your curtains from gotain and specifically their curtain consultation service Anna was so courteous interested and helpful with me on call and by email ensuring I was happy and got the right size curtains and material Thank you Anna

I love Gotain and fully recommend them

I love Gotain and fully recommend them - the service is impeccable including the curtain planning service their attention patience and detail with pre sale questions and also post sale attention - the curtains are excellent quality I am in love with the fabric and how it falls as well as the color They have significantly improved my living room and I will get them for other rooms in the house - the attention to small details enhances the overall experience including their stationery the curtain weights the finishings in the curtains