Based on authentic user experiences
Mardelyn
6727 reviews
N/A
1 year ago
Never received my item
Never received my item Don t shop from here
Aerie Leah
6727 reviews
1 year ago
Shipping Hell
Edit II December 14th 2020 Still have not received the item I have received a message from their customer service asking me if I agree to resend After I said yes they have been emailing me over and over about resending as though I didn t agree already If that means what I suspect it means that they will dare to attempt to level an additional charge on my account forget that I hold NO confidence that even if I agreed to an additional charge that the item wouldn t just get lost again Edit figured I would let everyone know It s October 3rd today The dress I bought in June is still Not Here And still listed in Wuhan China This is not the brand you can trust by any means I contacted them 12 days ago about a refund for the item that never came Their response was that they would look into shipping Can confirm prior statements Bought something with the intent of using it as an anniversary dress and still have not received it 7 weeks later It STILL says it s in China Furthermore I ordered something from a different company since which ironically also passed through China That came this week--ordered 3 weeks after the other you understand I don t know if it s all part of their plot or if they either have a really bad deal with a shipping company They mention no cancelations until something is en route but then also say refunds only in the first 30 days Reading the fine print it isn t 30 days after receiving but 30 days after purchase As of this week I ve hit that point but still don t even know if my merchandise is the right size Because of this even if it comes and is flawless I do NOT recommend this company Order from Retrostage or Hot Topic Just spare yourself
Rebecca Landm r
6727 reviews
N/A
1 year ago
Do not use
Poor customer service and no returns Item shipped from China which incurs additional customs fee Wrong size delivered after 5 weeks
Annette Shue
6727 reviews
N/A
1 year ago
Company is a scam
Asked for a refund after not receiving products after 2 months Company stated a refund to PayPal would we posted 5-10 business days No refund Company is a scam do not order from them
Rakael
6727 reviews
N/A
1 year ago
Absolutely trash
Absolutely trash Placed an order almost 4 months ago still haven t received it Asked for a refund as shipping info hasn t updated in 2 1 2 months and was told they don t do that because the order has been shipped Most places will offer a refund if you haven t received the item as it must have been lost whatever Crappy customer service Don t buy
Galen Gibbs
6727 reviews
N/A
1 year ago
It s a thieving FRAUD
This online apparel company has all the aesthetics of a legitimate business but they re actually a freaking scam I placed an order online on 09 02 and on 09 04 I received an email stating that my item wasn t available Instead of offering the option to refund my money they only offered to replace the item with a similar product I didn t want that so I requested a refund instead I have sent them upward of 7-10 emails requesting a refund and I haven t received a single response It s been 10 days I m really afraid that they re going to keep my money and I m going to be left with no product Please steer clear from this SCAM
Tom Frey
6727 reviews
N/A
1 year ago
Ordered a leather jacket
Ordered a leather jacket receive a plastic jacket And although the package was shipped from Vernon CA the forced me to pay shipping and wait for the item to be return to Lithuania and Chase credit cards allowed them to do so Haven t seen my refund yet but I am not holding my breath Cost 54 to return a 95 piece of crap This will be posted to my 7000 friends and followers on Facebook as well
Marcia
6727 reviews
N/A
1 year ago
I would give this company a zero or
I would give this company a zero or less if I could Same experience as these other reviews and worse Wish I had read it before Don t order anything in this website It s a complete fraud