Grab Reviews

Horrible customer service

Features are not too bad but customer service is so bad Issue can drag on for months and your ticket marked as resolved even if it s not No way to contact them outside of the system If you have issues it s a nightmare

Good luck ever getting a refund or

Good luck ever getting a refund or proper customer service from Grab Even when drivers and customers are on the same side the Grab team will work to ensure no refunds or cancellations are possible Any reimbursement must be clawed from their cold dead obstinate hands

Grab Food is absolute crap

Grab Food is absolute crap Recently their delivery prices went insane 51 baht delivery fee from a restaurant I can see from my condo Furthermore they display vaccinated drivers medical records Contactless delivery is good be afraid of all human contact Get a better service if you are going cashless

Grab app is not efficient

Grab app is not efficient It will put you through a loop of bank card approvals Fraud texts and bank logins It s horribly ran and just creates frustration It cannot compete with better well-known apps such as Grubhub or Postmates The app need revamping

Grab is the worst taxi service in

Grab is the worst taxi service in Pattaya Thailand Grab over charge customers and provide a very poor service The drivers are appalling on average i wait 15 minutes for a taxi which doesn t arrive at the pick up point and the driver expect the customer to walk to them Worst taxi service in the world

YONG BAN LEE Grab Driver

On 29th October 2024 I ordered a taxi on booking ID73W2FJOWWHB2 Driver YONG BAN LEE This driver should be sacked as he overcharged me by adding a toll road fee when there are no toll roads in Penang I wrote numerous times to Grab but they just replied by automated responses I wrote to the driver after the charge as the company have a facility to contact the driver for a limited time but this fraudulent thieving person YONG BAN LEE just ignored my messages until i could no longer message or call him Grab seemingly allow their drivers to rip off tourists and take no responsibility nor do they take actions to recompense these thefts

Zero Customer Support

Ordered some food which arrived without any form of seal and was also not what I ordered Exchanged multiple messages with Grab HelpCentre who seem to willfully misunderstand my complaint My issues have not been addressed rather I am being given answers and apologies for a complaint I never raised Grab works brilliantly until there is an issue then forget about getting any form of help Grovelling apology asking me to remain a loyal customer whilst treating me abysmally Poor

GrabFood s customer service is a scam

Found a staple bullet in my food lodge a report with picture for refund but decline by GrabFood reason being is that system detected I have made unusual patterns of complaints Beware guys no compensation was made even I found a foreign item in my food and they immediately close my case giving lame reasons

i left my bag with wallet- cash bank cards Ic

i left my bag with wallet- cash bank cards ic battery chargers in Grab Singapore yesterday morning Called driver text but refused to replied Message Grab few times n till not they are just sending we are checking Till now i have yet to hear a respond from Grab with updates Very disappointed they can t even get hold of their drivers