Grace-aura Reviews

This company is a Scam Stay away nothing on their website is true

This is a big big scam do not order from them Even though they are registered in the UK they are China based The so knitted jumper I ordered was just a simply a poorly printed made polyester blouse To return it I have to send it to China not the UK I obviously won t get a return just wish they were shut down as they are simply scamming customers The website is a big lie as none of the info is accurate I tried to ring them on the UK number listed on the website but of course it cannot be found Stay far far away from them Shame on them

Wouldn t even give it 1 star

Avoid at all costs Similar to below experiences and haven t even got my item yet Just going to take this one as a loss I reckon Their website says delivery in 5-7 days LOL utter lies Clearly based in china Reporting to trading standards as they are posing as a UK company

An absolute joke

An absolute joke I ordered a Christmas jumper on 20th November and it has still not arrived on 17th December How do they get away with this robbery No Stars absolutely

Absolute scam of a company

Absolute scam of a company The website suggests they are based in the UK when in fact based in China Total false advertisement across their page Wouldn t cancel the order when I asked and when it did eventually arrive it was nothing like what was advertised Online showed a sequin catsuit received was cheap material not a sequin in site Same thing they offer a pathetic discount or to ship back to China I ll be contacting my bank and reporting these scammer

Had to write a second review today as

Had to write a second review today as words actually fail me What a scam what a shoddy product arrived Fit only for the bin and no point sending back coz others have also said don t bother disgusting product and twice price what Amazon sell for but comp said better service what a JOKE DONT USE THEM

Scam

Scam Product did not respond the advertising ones Made in China Refund the letter they send when requested refund - options straight way 15 20 refund of purchase or refund not guaranteed as parcel might be lost sending back at your expense to China address

HAD TO PAY 25 TO SEND BACK A FALSELY ADVERTISED ITEM DO NOT BUY FROM SCAMMERS

THIS SO CALLED COMPANY NEEDS SHUTTING DOWN ASAP THEY SHOWED AN OUTFIT FROM ANOTHER WEBSITE WHICH I FOUND AND ORDERED FROM NADEEN MAREB IS THE WEBSITE GRACE AURA S JUMPSUIT THEY SENT WAS NOTHING LIKE WHAT THEY ADVERTISED ON THEIR PHOTO AND THE QUALITY WAS CHEAP WHEN I RECEIVED THE REAL VERSION FROM NADINE MERABI S WEBSITE THE COMPARISON WAS UNBELIEVABLE THE REAL VERSION IS AMAZING AND NOTHING LIKE WHAT GRACE AURA SEND YOU THIS IS A SCAMMING WEBSITE WHICH NEEDS TO BE CLOSED DOWN THEY ALSO STATE ON THEIR WEBSITE THEY ARE BASED IN ENGLAND UNTIL YOU NEED TO RETURN THE ITEM AND ARE GIVEN AN ADDRESS IN CHINA AND CHARGED A FORTUNE FOR RETURN WHCH THEY IGNORE TO REFUND

Returns near impossible

The jacket I ordered didn t fit and was poor quality After many unanswered emails I was told It is not possible to return goods to a UK address and offered discount on a further purchase I had no intention of paying them any more money After much haggling the best I could get was a 30 refund I m surprised this policy is acceptable in the UK - would advise shoppers to find alternatives

Awful

I ordered a Xmas jumper but the colour was totally different than the one advertised very dull I have contacted their customer service many times to obtain a refund They are just useless They won t give me an address for the return They obviously operate outside the UK and don t care about customer rights It looks like I am stuck with it