Gracobaby Reviews

Perfect products and service

Possibly the most helpful friendly and efficient customer service I ve ever had I ve been buying graco products for over 12 years and never had to contact them before as their products are so reliable and well made I lost a part for my travel cot on holiday and was gutted I contacted graco to see if they sold the part not only did they help me with the model number but sent me the part for free It arrived within a couple of days and I m still chuffed to bits Thank you graco for being a fabulous company with wonderful customer service

Spare part for car seat harness

Customer Service Team were quick to respond to my issue - I had a missing harness strap for a car seat I could upload images to help identify the make and model etc They came back and resolved the issue by replacing the harness for me Great Service

Graco uk contempo highchair

Graco uk on contacting Graco about our highchair seat cover getting split after loaning it out I found them to be excellent curtious and very helpful They are sending me a brand new one free of charge What an excellent company to deal with Nice one graco and staff

Fantastic customer service

Contacted customer services after loosing a part in a house move Could not praise the quick and efficient service I received A replacement is in the way with no fuss or problem Love Graco for quality of product but now love them for customer service too

Unbelievable Customer service

Had lost the connection pieces to attach the change mat to the main travel cot Searched everywhere to find some to buy Eventually went to Graco and they came back straight away offering to send replacements for free Such good customer service

Fantastic service

Fantastic service We lost a pole for our Graco travel cot and thought it would mean a new cot However we contacted customer service and they are sending a replacement Can t recommended them enough

Fantastic service

Fantastic service Needed a replacement head body support cushion for my move with me chair my problem was soon sorted by Ella who was very helpful thank you so much

Graco Travelite pushchair

I purchased a Graco Travelite pushchair last year only used it a handful of times but lost the bumper bar and couldn t find it anywhere I emailed Graco and asked if they had one I could purchase or if they had one I could have I spoke to someone called Chelsea Jones who apologised for a delay in responding I didn t mind anyways and continued to ask for details of the pram to find if they had spare parts for the model I had She continued with saying they don t currently sell spare parts but was happy to send one free of charge After sending the Specific Model Number Chelsea emailed back saying the product requested has been placed as an order and would be with me within 3-5 working days Chelsea was professional and polite and for this I will definitely buy Graco products again

Lisa in customer services was great

Lisa in customer services was great I needed some replacement car seat straps that got lost in a house move Lisa was really helpful polite and efficient on the phone Helped me identify the correct model number of the car seat and helped me order a replacement set All done in 5 minutes She s a credit to the company - give her a bonus I would have her in my customer services team any day