Gravity-deken Reviews

Delivery problems and poor customer service

Hello I have placed an order and there is an issue with delivery In addition I am unable to get any reply from the customer service team after multiple attempts It is difficult to determine if this order will ever be delivered

I am trying to return and no answer is

It was a bit challenging to get clarity around how the product can be returned but in the end Gravity Blankets has helped me and restored the communication in a pleasant way

Unfortunately not for me

Delivery took long time but it was specify on the website that due to the holidays season there is expected additional waiting time oder 28Dec24 deliver 14Jan25 I really don t like that in the website is the clock telling you end of the discout period to rush you to buy the product but actually the promotion last forever so do not belive in it there is actually no discount but regular price We bought gravity blanket for 159 euro on 28Dec24 Package received in good order Blanket is warm and good for the winter season Unfortunately have to sent it back as it was not good for us Every night we woke up having doubble weight in the upper part wherease leg-part was empty it cause discomfort and actually i was waking up often in the night I have sent the email to ask for the return but did not receive any answer next day i have contact company via chat and they were responsive and said they will sent the return labell the same day did not happen contact again next day they promise they will sent it did not happen fortunately 3rd day i have received the email Package was sent back now i m waiting for the money return within 14 days should be back on my account let s see

Great product not so smooth delivery

The blanket itself is super nice Im very happy with the purchase There were a few hiccups with the delivery though so it took longer than expected but the support team was very nice and patiently talked to me every day and updated me on the status

Fantastic customer service and awesome

Fantastic customer service and awesome blankets

Satisfied customer Will order again Highly recommend

TLDR version - High quality products - Good customer service - Fast free return - Manage your expectation on delivery - Highly Recommend - I would rate 4 5 but it s not possible so I went with 5 I think a rating of 4 seems to be a little unfair Let me elaborate on the points above First of all about delivery time It roughly took a week for the order to be delivered to my house I was ok with it because I ordered during the holiday season so I knew the orders wouldn t get processed as fast as I wanted to In general all the steps is professionally done information is communicated clearly After the order was placed I got a confirmation email After the package was sent I got a tracking number Their blankets are made in Poland and would be sent directly from those factories so depends on where you are the delivery time will vary As long as you don t expect to order at 23 59 PM and get your blankets tomorrow afternoon then I don t think there s anything to complain here Next let s talk about the return process this may be different for you or depends on where you live I once ordered some blankets but decided to return them If I remember correctly it was something about the size or the weight of the blankets we re happy about the quality more on that later I sent a few messages on WhatsApp they replied promptly even during the weekend I didn t expect that They sent me a return label I print it out and drop it at the post office Everything was fast and painless I read some other comments complaining about customer service and just couldn t understand Gravity s customer service was one of the most responsive that I have ever seen They replied promptly they replied in the evening and also during the weekends They handled my requests fast They were polite I ordered via Klarna and they updated the order accordingly I mean it s everything you could ask for in CS Last but not least about the product itself I really like the fur-like softness of the fabric I have a rather sensitive skin and sometimes I will have allergy with rough or hard fabric But not with Gravity blanket s fabric Another thing that I really like about the product is how you can easily remove the blanket from the cover They have 4 zip lines on all 4 sizes just unzip them and the two would be separated This make removing the cover to wash and then re-attach them together much easier It also keeps things in place the blanket is always flat it doesn t get condensed to a corner like a normal one The only thing I may complain about is the zip line on the cover not the 4 lines inside sometimes it doesn t stay in place If I pulled a little too hard on the wrong spot it would open It doesn t happen often so not a deal breaker for me So there you have it I think Gravity does offer decent products with good customer services Price wise the products provide good value and seem to last with proper care So I would definitely recommend them

Super good luxurious and plush my wife

Super good luxurious and plush my wife loves it and it was delivered quickly

The blanket is wonderful

The blanket is wonderful and also helpful I highly recommend it especially to those with any kind of sleep issues