Gravitypope Reviews

Doesn t fit

Doesn t fit Bought online and they would do anything about it I ordered 8 pairs of shoes One didn t fit and they didn t care Apparently because its 30 percent off they wouldn t fix it My suggestion is buy stuff you bought before and good luck

I have never spent a penny at this

I have never spent a penny at this store and will never spend a penny at this store I went into their West 4th location with my girlfriend one day and she found a gravity pope style shoe in her size 37 I asked if they had a 38 They advised they re not available at their Vancouver location but at our Toronto location which they could have transferred over to Vancouver in 1-1 5 weeks I requested this to be done and they said they d give me a call when the shoe arrives I called after a week inquiring if the they were delivered to the Vancouver location yet Apparently their system has incorrectly advised that the shoe I had requested was available but it was actually sold out They did not call me to advise of this Next They had suggested I try size 37 which they could transfer from their Gastown location I said sure Let s give it a try I called them back and advised instead of transferring them to Gastown I would go to Gastown to try them on myself I told them to cancel the transfer order request The clerk told me the transfer request hasn t been processed yet I went to the Gastown location and tried the size 37 they didn t fit as expected A couple days later I got a call from their West 4th location that my shoes arrived I arrived back at the West 4th location thinking that my original sized 38 request was completed I admit this was my own assumption and probably should ve called the store in advance to confirm I arrived at the West 4th location and they had actually somehow ordered the shoe in a 37 which I didn t fit The sales associate then proceeded to advise that I misunderstood them Rude I said to them This pair of shoes must be transferred in from your Gastown location which I had already advised your team to not do as I would go try them on myself at your Gastown location They completely wasted my time I cannot believe this is their level of customer service and it s safe to say I will never give them my business

I went to Gravity Pope in Gastown

I went to Gravity Pope in Gastown to try on and purchase a 640 tax pair of shoes I tried on a size 43 which was too big The store assistant told me he would get me a smaller size a 42 I continued to browse around the store thinking he was getting me the smaller size After a few minutes I noticed him behind the counter chatting with another customer I figured he was going to look for the 42 after chatting so I remained patient After he finished chatting I approached the counter He looked at me blankly as though he had never seen me before He then said sorry I totally blanked out what was I doing again I said you were getting me the 42 in the shoe I just tried on Anyways I went ahead and purchased the shoes When I got home and tried them on with an invisible sock I realized they were slipping badly on the heal I tried to return them today and was told that they only do store credit I told them that they should probably make their customers aware of that at the time of purchase and was told it s on the bottom of the receipt It s a bit late once the receipt is printed I said The store assistant agreed w t f I will use my credit but I will never shop again in a store that does not provide refunds As I write this they essentially have THEIR shoes and MY money How is that fair Avoid Gravity Pope is my advice

After 10 years of loyalty fed up with damaged products I AM DONE

I have been a loyal Gravity Pope customer for years going on nearly 10 now In that time my experience with the company has truly been a mixed bag in terms of customer service and the quality of merchandise received Shoes often very expensive shoes often arrived damaged and it s difficult to get earnest help from an understanding representative who gets the disappointment and deals with you fairly These guys rarely get the amount of time energy and cost involved in a purchase My most recent purchase was the breaking point The last pair of Italian-made 400 fiorentini baker boots that I had been coveting for months arrived with half-a-dozen long and severe creases indicating a lot of try-ons at the store and carelessly handled by their staff No one bothered to address these issues before shipping them to me When I reached out to customer service my experience with Taylor was pretty horrendous He clearly has no training in de-escalation Despite my attempts to get him to get it and work something out with me to get these repaired I was met with insults and disrespect before I finally lost it He then had the gall to chastise me for using the word bullsh t though it was well deserved claiming it as threatening and profanity I m not sure what world Taylor is living in but he has no business being in retail I have twice now requested a supervisor and those calls have been ignored Gravity Pope has lost this customer for good

Really bad Couldn t agree more with the last

Couldn t agree more with the last few reviews Taylor et al have to be the most condescending disrespectful lot as far as customer service goes tho they have made noticeable improvements to the staff attitude in the Queen store Tens of thousands spend there and they don t hide their distaste for you for reaching out Purchased pants on-line on sale that had measurements listed for 2 sizes but not the size I purchased I explained that I tried researching the size on line with other shops and clearly got it wrong They would not offer me a credit Items purchased at 30 off are considered rubbish to them at that point and will not accept return I would have been pleased enough with in-store credit half my closet is filled with GP purchases This was the response to my 30 sale purchase despite appeal item was priced to clear as we cannot have it coming back into inventory as we are trying to make room for our new Spring 2023 items So long time customer we don t care that we ve stuck you with a 200 pair of pants that are much too large to wear Price to clear 30 off is not exactly bargain basement pricing You business means nothing to them All things being cyclical a day will come where respecting your customer base will matter once again and this place will have to do an overhaul of their business model in order to survive Until then give Yorkville shops a chance if you re in T O wonder around explore - or Ssense for online they don t make you feel like you ve purchased their trash if you bought on sale Signed with sincerity

DO NO SHOP AT GRAVITY POPE

This company has allowed corporate greed to override customer service I spent of 600 00 on a pair of Moma boots and a wool toque just before like 10 days the site went 20 off and I didn t know there was a sale I was in the store the staff who knew me didn t even tell me and I had to fight for 2 weeks to get the 20 off my purchase This ought to have been a pleasant perfunctory transaction I have NOT made a single purchase there since I have been a customer since it first opened and at the time I asked for the 20 i had like 9 pieces in my current collection NEVER NEVER NEVER going in there again

Confusing bad service return policy stinks

Really weird bad service regarding my online order They say it will take 7 days I ordered 7 days before I needed the shoes It s been 7 days and the shoes appear to have made no progress still 5 days ago Someone from customer service asked me if I needed them for a specific date which I do 7 days from when I purchased them and then said to me it takes 7 days so you won t have them for the date you need them I was given no option to cancel or pay extra to have them shipped to me faster or really any solution just a lazy apology so I m not sure why they asked at all You would think buying 450 shoes for an event would be easier Slow confusing service that makes me sad and really disappointed I wouldn t order from here again it definitely doesn t help that their policies are really vague and confusing Products discounted more than 25 are final sale even if you buy online they don t say if you can exchange for another size If you email for clarification they will answer on a case by case basis but I get the impression the answer is usually no They currently have a promotion 25 off for insiders and this makes new release shoes ineligible for exchange or refund It s a shady and bad policy overall and I can t think of a single company in the world with a worse return policy

Great customer service

Their support went out of their way to remind me to collect my order after a few months I have ordered it and forgot to pick up They also offered a store credit in case I am not picking it up even though it was after 3 months I placed my order The gentlemen in their Kitsilano store front was responsive and helpful I left my phone on their checkout counter after picking up my order and he rushed out of the busy store to handed me the phone back Really above and beyond for both Gravitypope storefront and online support