Grayline Reviews

Very poor service

Very poor service Waited and waited and no vehicle arrived to collect us Rang the company twice - very rude customer service Day was ruined Would not recommend

DO NOT BOOK VIA VIATOR OR GRAYLINE

DO NOT BOOK VIA VIATOR OR GRAYLINE Hotel transfer to Reyjavik airport Awful service Ticket via Viator said pick up was from 7 00-7 45 despite booking a 7 00am slot As did all correspondence and barcode ticket sent via the App Transfer still hadn t arrived by 7 45 despite waiting in the cold with 3 children Consequently incurred a 200 taxi fare to get to the airport This was immensely stressful as our flight was at 10 20 Taxi driver provided all receipts and acknowledged that this is appalling service and that GRAYLINE should refund Needless to say they have refused a refund as they say email was sent to say we had to be there 30minutes before at 6 30am However this was never sent They have refused any refund Similarly Viator have not responded to any emails despite they act as the middle person in this transaction Looking to seek guidance now via Icelandic Tourist Board to prevent other travellers having this problem

Please do not choose Grey Line

I went to a Norther Lights Tour they took us to a Lighthouse with a lot of light pollution but there was a caf open so obviously they weren t basing their watching point in probablility but in the deal they have with the Caf It was obviously cloudy and still they didn t cancel as they promised in their page The guide talked about Northern Lights for 5 minutes and then started rambling about Volcanos Icelandic exports and her own childhood PLEASE CHOOSE ANY OTHER TOUR

pathetic service

pathetic service we booked a tour and we were Waiting and they left customer service is like bots with zero understanding and there were 4 other people with us who were left stranded and day wasted and money was also not refunded do not book gray line and get your guide is their partner in crime please avoid these two

AVOID CRIMINALS THIS LOT

This tour company doesn t use its coaches to pick you up It uses unmarked minibuses instead So there I was at the bus stop for an hour Standing there in minus 7 in a bitterly cold wind I arrived 15 mins early No coach came I phoned them and they said they would refund me No refund Emailed them and now they are saying they came in a green smart minibus and waited 3 mins All I can have is a free trip if I visit again How would I know to get on a bus labelled SMART The driver didn t even try to find me and they said they waited for a whole 3 mins No where on the booking does it say you wouldn t be picked up by their white tour coach with their blue logo in it - look out for a green smart minibus On a different day they used an orange airport bus Confusing or what If they are going to do that it should say on the booking All it says on booking is bus stop 12 8 30 This is outrageous I rushed breakfast and got to the bus stop extra early No one asked me if I should have been on that green bus That s normal The drivers normally look for missing people They didn t bother During my hours wait all the other drivers got out the buses and called out peoples names They didn t To promise me a refund on the phone and go back on that is even worse They do this all the time I was on their airport transfer bus back to the airport and it came over the radio that 2 people were missing Just go they said AS THEY DONT REFUND ANYONE THEY JUST DONT GIVE A DAMN WHY WOULD THEY AFTER THEY HAVE YOUR HARD EARNED MONEY THEFT HOWEVER YOU LOOK AT THIS TO PAY FOR A TRIP YOU DIDNT GO ON TO BE REFUSED A REFUND AFTER THEY PROMISED IT IS THEFT TO NOT GET WHAT YOU PAID FOR IS THEFT Looking at other reviews this outfit do it all the time This company ruined my birthday holiday I spent that morning in tears in my hotel room I booked that holiday just to go on that trip and I didn t get to do it I was only there for 2 whole days and not going on this trip left me with nothing to do for the whole day - half my holiday Birthday ruined Holiday ruined No fond memories at all THE WORST HOLIDAY I HAVE EVER HAD AND MY FIRST IN 5 YEARS TOO Ruined by this cowboy outfit I basically spent 1000 on one day trip My jobs low paid This trip was more than a disaster because of them DO NOT BOOK ANYTHING WITH THIS COMPANY Bus Travel Iceland Reykjav k travel all use clearly labelled buses and coaches Use them instead Please EasyJet use this lot for airport transfer That wasn t great either All the other transfer buses left and we were still there Left an hour after them That coach said Blue Lagoon all over it People got on it thinking that was where it was going - why wouldn t they On the way back the driver left my suitcase in the street Luckily I noticed or would have arrived without it TERRIBLE ALL ROUND THEY REALLY NEED TO USE CLEARLY LABELLED BUSES AND COACHES AND REFUND THIE CUSTOMERS WHEN THEY STUFF UP Not RIP THEM OFF Never known a company like it Worst I ve ever come across Looking at reviews from other sites this is regular practice Take your money Don t bother to pick you up and refuse refund It s outrageous Someone needs to take action against them because me by myself can t They just point blank keep your money THEFT SCAM Whatever you label it

Disgusting company

Disgusting company Don t book through these at all not through travelhouse etc Let my 70 year old mother and 2 friends out in minus temperatures in January for over an hour and when they rang they said no bus was coming for them as they should be on the bus that they were refused on because it was full apparently Now to add insult they are refusing a refund Think these and the 3rd parties involved are all corrupt AVOID LIKE THE PLAGUE

THIS COMPANY WILL STEAL YOUR MONEY AND

THIS COMPANY WILL STEAL YOUR MONEY AND WASTE YOUR TIMEWe booked a golden circle tour with Gray Line Iceland even after reading their bad reviews but we wanted to give them the benefit of the doubt we then confirmed pick up from our hotel On the day we arrived 30 minutes early before pick up to ensure we were on time after waiting another hour no bus labelled Gray Line showed up We then decided to call customer services the woman on the phone said that a green bus had supposedly arrived for us the whole time we were there the only bus that showed up was a bus that had a Northern Lights sign on it and also said Airport Transfer we also could see no Gray Line label on this bus Obviously we didn t get on the bus as we booked a golden circle tour not a Northern lights tour or airport transfer Our names were not called out by any drivers So the woman said that we could either rebook the tour for the next day or could email and get a refund after emailing Gray Line I have had repetitive sarcastic replies from the customer service manager who is refusing us a refund as apparently the bus turned up I have made the point of saying it doesn t matter if the bus turned up why would we get on a bus that was labelled completely incorrectly and didn t call out our name We wanted a golden circle tour not airport transfer like it said I have never experienced such awful customer service in my life He showed 0 care for our situation and when I addressed my issues I was completely ignored After replying once again trying to state my points I discovered they had blocked my emails How unprofessional and nasty of them to steal money from people and then block them I will be taking this up with higher services as it is no way acceptable Listen to my advice and DO NOT book with Gray Line book with a much better company like Special tours Iceland and don t make the same mistake we did Shame on you Gray Line

THIS COMPANY WILL STEAL YOUR MONEY AND

THIS COMPANY WILL STEAL YOUR MONEY AND WASTE YOUR TIMEWe booked a golden circle tour with Gray Line Iceland even after reading their bad reviews but we wanted to give them the benefit of the doubt we then confirmed pick up from our hotel On the day we arrived 30 minutes early before pick up to ensure we were on time after waiting another hour no bus labelled Gray Line showed up We then decided to call customer services the woman on the phone said that a green bus had supposedly arrived for us the whole time we were there the only bus that showed up was a bus that had a Northern Lights sign on it and also said Airport Transfer we also could see no Gray Line label on this bus Obviously we didn t get on the bus as we booked a golden circle tour not a Northern lights tour or airport transfer Our names were not called out by any drivers So the woman said that we could either rebook the tour for the next day or could email and get a refund after emailing Gray Line I have had repetitive sarcastic replies from the customer service manager who is refusing us a refund as apparently the bus turned up I have made the point of saying it doesn t matter if the bus turned up why would we get on a bus that was labelled completely incorrectly and didn t call out our name We wanted a golden circle tour not airport transfer like it said I have never experienced such awful customer service in my life He showed 0 care for our situation and when I addressed my issues I was completely ignored After replying once again trying to state my points I discovered they had blocked my emails How unprofessional and nasty of them to steal money from people and then block them I will be taking this up with higher services as it is no way acceptable Listen to my advice and DO NOT book with Gray Line book with a much better company like Special tours Iceland and don t make the same mistake we did Shame on you Gray Line