Greatscotscotland Reviews

Firstly the service from this company is extremely bad

Firstly the service from this company is absolutely lousy Never answer the phone same old sob story voice message Never answer any contact via their help hub And as for their live chat support well at least they answered but promised to get back via email and I m still waiting for information on my order I placed my order and paid on 07 12 23 for an item that was stated as in stock The next communication I get is an advise that the order is handed over to DHL on 21 12 23 with a tracking number Why did it take 2 weeks for the order supposedly to go to DHL Since then nothing the point of the order being placed on 07 12 so there would be plenty of time for to to be shipped to Switzerland for my wife s christmas present So having this week W C 07 01 spent a lot of time trying to get some information I m no further forward with my gift than over one month ago So does the item really exist Guess I ll have to now talk to DHL and ask them what they did with it and if they really did have it

Ukraine tie ordered mid July 2023

Ukraine tie ordered mid July 2023 despite several attempts to contact them various emails and chat function messages was getting nowhere until made a comment on Twitter Eventually arrived Mid January 2024 approx 250 days later and several raised blood pressure moments later The tie was great the service DIRE

Absolute SCAM

I ordered a jacket and the price was 296 00 As I didn t receive the product I wrote them and suddenly they told me that the colour I ordered was out of stock They proposed me only black colour and I refused asking for complete refund They wrote that the order had been cancelled and the refund was in process After more and more e- mails saying that the refund was about to arrive nothing happened The worst thing is that a certain Mrs Elle used very kind words telling me she was up the problem They are miserable scanners I warmly recommend not to order anything on this site

Website giving Red Flags

I haven t bought anything from this site due to the red flags on the homepage They cannot spell Ladies and Gents Pretty basic error If that is beyond them then what else is

Appalling service

Ordered from Great Scot via Instagram the extra large Pink Breast Cancer Tartan Scarf on 16 December 2024 priced at 75 but 65 with discount The discount code did not work Delivery given as Royal Mail 48 hour tracked Now 29 December and so far no show I have left phone messages but no one bothers to reply This was ordered in good time for Christmas Another typical Instagram failure

Expensive item bought and not delivered

I pre-ordered a Ruana in August of 2024 delivery was supposed to be at the end of November At the beginning of December I asked when it was being shipped to be told it was that week The following week I emailed again to be told it had definitely been shipped but with no tracking details Nothing arrived and no order update at all I emailed again to be told they can t promise it will arrive for Christmas When I looked at their website they have changed the despatch to January and I still have no Ruana I ve emailed again this last week asking for a refund and thus far have been ignored I have now started a dispute with my bank to get a refund as I don t believe they will be fulfilling my order

Beginning to wonder whether this is a SCAM company

This is the SECOND time I ve ordered samples of their Breast Cancer tartan After patiently waiting for many MANY months I gave up and cancelled the 1st order obtaining a refund via PayPal Foolishly I ordered sample fabric again mid October 24 together with a Pink Ribbon broach Well the broach arrived very promptly BUT it s now 14 January 25 and still no sign of the sample fabric I emailed the company on 5 Jan 25 and received a reply the following day saying they d look into it get back to me shortly I have emailed them again today requesting a firm dispatch date but I m not holding my breath think I ll be contacting PayPal by the end of the week for another refund I wonder how many refunds PayPal are willing to process - for non delivery of goods - before they ban a company

This is a scam company never never order from them they don t actually exist at the advertised address SCAM

This is a scam company you cannot improve a scam company

If there was a no star I would choose

If there was a no star I would choose this Totally terrible company that took the money for a poncho order in November and never received The company said that when I ordered I should have noticed my poncho would be sent out end of January Since then nothing and read the reviews and realise I ve been scammed