Greenwasteclub Reviews

I have just called the green waste club

I have just called the green waste club to inform them of the death of the one of their members and the person i spoke to was unsympathetic and stated in no certain terms that the membership would be cancelled even though the person is deceased and they would not issue a refund they then wanted to charge 12 to come and collect the bin stay away Biffa who runs this scheme as they do not have a clue to customer services on how to deal with a deceased relative

Habitually fails to collect and ignore

Habitually fails to collect and ignore complaints This is an atrocious state of affaires when they are paid to do the job they fail to perform

we have been waiting since 6th march

we have been waiting since 6th march for a bin to be delivered- they are quick to take the money but the service has been appalling- i have emailed several times no response and i have called several different numbers and no one answers Awful service

Experience renewing the subscription

You can only set up an on-line account after making contact with their call centre I waited 25 minutes for the call centre to respond constantly listening to the message that my call was important to them The call centre operative set up the account I immediately received 3 emails with temporary passwords non of which worked The operatives email arrived and I logged on successfully changed the temporary password and logged out I logged in to renew my subscription and got an error message Waited a day and tried again with the same result Emailed the company to explain and complain to be told they have a lot of emails to deal with and will respond when they can This is a monopoly service so no matter how bad they are if you want your green waste collected then you have to swallow the rubbish service they provide One star rating is generous

They don t have enough people to do the job

We have been waiting for weeks for a collection with the website explaining that they don t have enough HGV drivers Why not It s a business that is based entirely on having people who can drive trucks around so that other people can empty the bins

Don t sign up

Don t sign up paid for bin taken two payments from bank Arun area Shortage of drivers Covid Obtaining money under false pretences is a criminal offence

No customer service

No customer service Rang at 9 00am this is the time office is open 25 minutes later gave up again tried several times over the past week Free phone number but no one ever seems to answer the phone or reply to emails Used this service before and it hasn t improved over the years Only want to pay them to remove my bin as contract has been ended and now cancelled

Few collections still no refund for missed collections

Waste has not been collected regularly since I moved in to my property Most collections dates have been missed for the whole area by many weeks Garden waste is stinking and rotting and the few times it has been collected they leave foul smelling liquid deposits on all of the local streets At minimum everyone impacted should be offered a refund pro-rata for each collection missed How are we supposed to dispose of this stinking mess Service levels are utterly contemptible No communication about refunds no definite dates for any action Avoid and dispose of your rubbish yourself before it rots and becomes a foul stinking mess