Gregory Reviews

AVOID terrible service and concern for items or customer

Terrible comms from customer service and it seems within its own company Item not delivered on the day it was supposed to and no contact from office to tell me of this or that a redelivery had been arranged without me knowing for the following day I phoned them at 4pm on the expected date myself to find out where items were I was told it would be on the morning allocation the following day but was not actually delivered until after 4pm The driver could not explain why it wasn t on the morning schedule I was told the driver would call 30-60 mins before arrival at my address but it turned out I had less then 5 mins as he called while entering the gates of the estate He also seemed happy to leave items on the roadside if he failed to get pallet through the door luckily he could and if he wasn t I d have managed on my own although there appeared to be no concern of alternative scenarios or options as a potential back up In all pretty terrible service I think items are complete and undamaged but not had time to fully confirm this yet Avoid

Picked up a mower being returned to

Picked up a mower being returned to Mowdirect At the time of pickup I asked the driver for any paper work or a tracking number He said he didn t have anything and that he received a text to tell him to do the pick up and that I should take a photo of the pickup truck I did this as evidence of the pickup Called Gregory a couple of days later and asked for the confirmation of delivery They said they couldn t look up the delivery even when supplied with the pick up address delivery address and the license plate of the truck that did the pickup They told me I had to get the rec number from Mowdirect for the pickup Of course after numerous attempts to get this information from Mowdirect and several weeks later I am now 1 000 out of pocket no mower and the return can t be processed because I can t provide proof of return delivery For me this is almost criminal a haulage company should have some log of a pickup and a delivery and be able to look that information up by the pickup delivery address date of pickup and license plate of the pickup truck

Failed collection

Booked a pallet for collection delivery for next day service Payment taken Pallet not collected Unable to contact North Tawton or Cullompton depots over a period of 3 days No reply to enquiries emails Pallet still waiting for collection Previously used service without issue

Shameful

Shameful Blatantly dishonest staff lying about delivery times and days Unable to get a remotely true response to any questions Messed around for two days by this shameful excuse for a logistics business Pathetic

Usual excuse lorry broke down waited

Usual excuse lorry broke down waited all day This is the second time this company has done this to me I ll make sure this company never delivered to me again Please don t use this company Crap service

Waited in for a delivery on two

Waited in for a delivery on two separate days had a text message to say that the delivery was on its way with a an hour time slot had a call on Friday at 5 0 clock to say lorry had broken down so my whole day was wasted waiting around Monday the delivery was promised to be delivered before 12 00 as we had a funeral to attend text message said it would arrive at 11 17 at 11 55 contacted the company to find out yes you have guessed it the lorry has broken down again Pallet delivered today by another contractor to Gregory s on time would not use this company if you require a good customer service

No delivery and no support

30 minutes on hold for the call to be hung up on They re supposed to contact me for a delivery and instead of doing so they lie about leaving voicemails

Absolute disgusting driving on A46

Absolute disgusting driving on A46 southbound near Warwick at 1620 today Swerved TWICE into lane next to him which was moving faster Once infront of a truck and the 2nd time infront of a coach full of school children Using a truck as a potential weapon Needs professional license revoking