Groceriesapparel Reviews

Terrible Customer Service

The quality of the clothes I ordered was really really awful I ended up returning a pair of shorts because my boyfriend pointed how poorly they were made and he could tell when I tried them on I liked the shirts I got and wore one of them once Then I followed the care instructions on the label EXACTLY when washing and yet the shirt shrunk the first time I washed it Not to mention looked like it was years old too I reached out to them immediately and they asked for pictures I sent them Then they told me because it had been washed they couldn t accept the return or refund I told them that I followed all wash care instructions and did everything to take care of the item yet it was falling apart and too small now I don t think I should have to pay for a low-quality product that is one-use only considering they are all about being ethical and sustainable They have no interest in making things right with customers They will just refer to their policy a million times no matter what you say I can t tell if their customer service is outsourced or if all the people who work there are just unkind unsympathetic jerks who don t care if you spent your hard-earned money on overpriced low-quality clothes They got their money

I ordered over 2 weeks ago

I ordered over 2 weeks ago and have received no update on my order Reached out twice through email as well as on fb ig but have had no response Definitely will not be ordering again

2 weeks and still waiting for order

Been waiting at least 2 weeks to receive order Each time I request an update they say they will inform me asap and I never hear back I so want to love my purchase And even order more things but I ve never received my first item -

Order takes over a month

I ordered a month ago but it s not been dispatched yet I try and contact them but never hear back It s a shame as I believe in what they re doing Instead of advertising the latest line I wish they d concentrate on fulfilling those backed up orders they already have

I ordered items from this company and

I ordered items from this company and they managed to fulfill 4 6 incorrectly It seems they took the approach of well we don t have this so instead we ll just send that Naturally I returned 5 6 items on September 25 Thereafter I expected some notification about a refund or to see my money come back to me at the very least I didn t receive anything I reached out on October 5th and miraculously the next day I receive an automated message stating Exciting news Ashley Your return was delivered to Groceries Apparel Once the return has been processed you will receive an update October 8th rolls around and no update I mean you received the items how long does it take to confirm you ve issued a refund It is now October 12th and I regret to inform you that I have not yet received my money back Based on my experience I do not recommend purchasing from this online store

I was very excited to try this company BUT

I was very excited to try this company as from the outside they provide everything I am looking for Organic Transparent and Cute I ordered on Jan 9th and finally received HALF of my order on Feb 7th I ordered 2 smalls and 2 extra smalls of the Olivia Rib Tank in pomegranate and Avocado 8 total tanks I have to say there was very little consistency in all 4 tanks from stitching to the size length of the tanks Fairly poor quality sadly Their return policy is as follows Our policy lasts 30 days If 30 days have gone by since your purchase unfortunately we can t offer you a refund or exchange Meaning since they took so long to send my product I m now not able to qualify for a return They really need to get there Sh together

It has been soooo long

It has been soooo long Have t received my package And now i see on their website a guy wearing female stuff They are probably more focused on diversity than customer satisfaction won t buy from them again

Horrible experience

Horrible experience Still no one is responding to me after 10 emailsI have not received my merchandise and no from the company will let me know what is happening I love the mission of this company and want to support them but I will never order anything again I also have never gone out of my way to write a bad review but this is incredibly unacceptable I am at a total loss

If I could rate this company a -10 I

If I could rate this company a -10 I would The ordering process was a nightmare I read horrible reviews once I placed an order so I immediately requested a cancellation of my order They never responded to my multiple emails and shipped my order weeks later Upon finally receiving the package all items were a medium the clothing sizes were so insanely off Some mediums were huge and others were equivalent to an XXS It took me months to finally get someone from the company to process a return and I ended up having to do a credit card chargeback because they never refunded me Biggest regret ever Do not buy