Groometransportation Reviews

Incompetent clerk taking and loosing

Incompetent clerk taking and loosing reservations I paid for door to door service and she did not see it on her screen Listed my pickup as 11 20 rather than 1 30 pm for Sedona AZ VERY rude and unprofessionalThe company reached out to me and I provided the details BUT never heard from them again Avoid this nightmare if possible

Unreliable and Dishonest company

I called Groome to book a shuttle to CSU for my daughter from Denver This is her first year going away to college from Chicago and her first time traveling alone so she was nervous I asked Olivia the person I spoke to on the phone if she could be dropped at her dorm and she put me on a very long hold while she talked to dispatch and assured me she could be dropped at her dorm for an additional 13 They did charge me the extra fee and dropped her 20 minutes away from her dorm which she had to walk in the snow and freezing cold with a terrible stomach ache and lugging 2 suitcases When I called Groome to ask why she wasn t dropped at her dorm as promised they were very unapologetic and rude They had no explanation and didn t care The money was minimal that wasn t my concern

Unreliable and frustrating

The first time I used Groome they were very professional and accommodating as my flight was delayed multiple times The ride was comfortable the driver was pleasant and competent and the price was reasonable about 50 However the second time I sought to use Groome THE SHUTTLE NEVER ARRIVED Obviously this is a sort of nightmare scenario I tried calling multiple times to get an update or to find out if anyone was on the way I was never given any update or information I had to make other arrangements which was obviously expensive I called to request a refund which has still not been issued over 3 weeks later I have called multiple times to have this resolved but this is still not resolved I am now disputing the charge with my credit card company since I have exhausted all other options

Unprofessional and shady policies

I booked a shuttle from my hotel in Santa Fe to the airport I paid 57 which included a tip I added It stated that I had to call by midnight the night before to cancel I was able to secure a ride from a friend and when I went to cancel 48 hours ahead of time they told me I would not get my money back When I called to dispute this I was told to call back and speak to the Manager When I called back to speak to the Manager she told me too bad so sad we don t ever give money back I ve never heard of such a thing and had never used their company before So they gave me a credit but they don t have service where I live or travel Seems like stealing to me I ve disputed this with my credit card

Groome has completely failed

I am in the midst of dealing with Groome in St Cloud MN The people who worked there last year and before were terrific But now the ballgame has been lost I am posting below what I wrote in their contact section on their website And by the way I found another ride so bye-bye Groome I cannot get ahold of your manager at the St Cloud MN office because her voicemail box is full I cannot call your Virginia headquarters office because you have no customer service and you don t answer the phone I am from Alexandria MN and need to book a ride to MSP I was on the phone with a new employee Brett yesterday January 3rd at your St Cloud MN office I had problems with him beyond the normal level of patience for dealing with a new employee He kept saying things like Well I should charge you for the extra weight of your wheelchair but I won t That if he had decided to charge me is legally a disability discrimination I looked it up if you d like a copy He threatened other unesssesary charges also He had to call me back three times to ask his boss questions the last of which I understood I was going to be on hold But he blatantly hung up on me and did not call back I certainly understand the need to ask questions when you re a new hire but to put me on hold would have saved HOURS I was patient polite and understanding with Brett Right now I could scream I don t have any more time So I called him this morning to ask why he hung up on me and he said Oh I was wrapping up my day I told the next person to call you That s a lie because we were in the middle of a question I had And no one called me back I am so disappointed and angry I only have social security for income and can barely afford your service anymore Someone else pays my airfare and takes care of me in Florida where I go for my health in the winter I sure hope someone gets this message but I have my doubts after all this

I Had reservations weeks before my

I Had reservations weeks before my trip I was using this company to drive me from Sky Harbor Airport to Flagstaff My flight was coming in at midnight and the shuttle was due to pick me up at 12 30 AM Flagstaff is 2 1 2 hours away from Phoenix I was arriving in the middle of the night and didn t have a way to get home other than the shuttle I get a phone call as I m on my way to the airport to fly home and they told me that they canceled my trip due to the ice on the roads and they said that they could maybe pick me up at 7 30 in the morning but that wasn t a guaranteed thing either so I was pretty much stranded at the airport with no way home for over 8 hours I had to Uber my way home which cost over 450 I reached out to the company and left them a message stating that they canceled my trip and owe me 56 I have yet to hear from them I was not requesting credit since they cancelled on me I want my money back By the way on the way home in the Uber the roads were perfectly fine Once you got into Flagstaff that s when the roads were a little icy but nothing that the shuttle couldn t handle My Uber had a Nissan with no 4 wheel drive and had no difficulty whatsoever getting me from Phoenix to Flagstaff If you need definite transportation use this company but always have a back up plan because you re taking a great big risk of getting stranded like I did This was a very hard and expensive lesson learned

February 22 2024 Unprofessionalism

On February 22 2024 I had a scheduled pick-up with Groome Transportation for 10 45 am in Greensboro Ga confirmation number GW17150426 I arrived at the pick-up location 25 minutes before my actual pick-up time which as I stated was 10 45 am At 10 45 no Groome Transportation I continued to wait thinking that there must be traffic and this is why Groome is late Therefore I waited at the pick-up location and at 11 07am there was still no Groome Transportation I called the Groome Transportation office at 11 08am and was told that I was scheduled for a 10 15 am pick-up and I needed to be at the pick-up location at 10 00 am I explained to the lady on the phone that my confirmation was for 10 45 am and she advised me that there were no 10 45 pick-ups ever The only thing she could do for me was put me on a 11 45 pick-up or refund me my money for this leg of my trip The placing me on an 11 45am slot for a 2 20p departure was unacceptable to me because when I originally booked the transportation with Groome I told them what time my flight was leaving which was 2 20pm and I was given the 10 45 am time Now the day of the actual pick-up they decided not to contact me and advised me of that they had made a change which was placing me on a 10 15 pick-up time slot As I stated earlier the lady on the phone advised that she could booked me on an 11 45 am pick-up which would maybe get me to the airport at 1 15p for a 2 20pm departure time UNEXCEPTABLE I told her to cancel it and refund me my money for this return trip She advised me that she would refund me This whole experience was terrible and could have been avoided if Groome would have sent out a timely message advising me of any change in my pick-up time All I want now from Groome is the 55 90 refunded to me account

Have used this company s shuttle

Have used this company s shuttle service many times in the past with no issues Yes the shuttle has shown up late a few times but I never complained On this last trip in May the drive to the Portland OR airport was fine but on our return after a 4-1 2 layover in Denver our flight was delayed It still looked like we d have time to catch the scheduled shuttle As soon as we exited the plane in Portland we called Groome to let them know we were there and on our way to baggage claim but might be a couple of minutes late getting outside They didn t care and said they wouldn t wait While at the baggage claim one of us ran outside to let them know we were getting our luggage They refused to wait even a minute We ended up having to get an Uber since the shuttle left as we were racing out with our luggage We arrived at the hotel drop-off point just after the shuttle No refunds no credit because they said we could have waited another hour and a half for the next shuttle As it was we got home at 11 30 pm Coming from the East Coast it felt more like 2 30 am Did we want to wait around the airport for the next shuttle and get home even later NO We were exhausted from a long travel day They were not even slightly accommodating The Uber on the other hand was great

Never again

Never again We have tried and tried to be regular customers of Groome out of BNA Chattanooga office We have had so many problems the manager Ms Linda Davenport had to get involved She is great but the system is broken Nothing helps Horrible website and system that can t keep track of trips Can t adjust a trip without calling in When you call one person makes the change and the driver never gets the correct information So you call back and the next person says no Then you have to pay in cash to get on a shuttle you have already paid for Save yourself the headache Do not use Groome