Groundies Reviews

I ve had 3 previous orders from this

I ve had 3 previous orders from this company and they all were plain sailing I placed a further order in August that I still haven t received then today I receive a letter from Parcel Force requesting a further 52 43 to clear customs I will never buy from them again

Happy to take your money but not to process returns

I placed an order for a pair of Groundies shoes back in September and received them promptly When I saw them in real life they seemed to be of adequate quality they just weren t really my style in the end So as per the website s returns instructions I sent them back to Germany from the UK Weeks went by without a peep which I put down to Brexit-induced red tape at customs However on Monday this week the parcel arrived back on my doorstep with several stickers on it written in German that say RETURN TO SENDER Shipment was not picked up on time The fact my package was returned to me because no one at Groundies had bothered to collect it is frankly unacceptable Don t accept my order and take my money if you re unable or unwilling to process its return This case is ongoing If it was 10 or even 20 I wouldn t bother but it s close to 100 And when I say it s ongoing I mean I m pursuing this I still haven t heard a thing from anyone at Groundies Folks if you re reading this go with Vivobarefoot Trust me

High import tax surprise

Buyer beware If you order shoes from the German website you will have to pay a hefty tax on anything coming in I ordered 2 pairs in the sale and had to pay 74 to parcelforce before they would deliver Had I known this I would not have bought them

I ordered Groudies and had to pay

I ordered Groudies and had to pay custom fees If I had known I would be paying an extra 55 GBP then I would never have bought them This is the final answer I received back from Groundies just to give you a taste Hello thank you for your message During our checkout process and in our general terms and conditions we informed you that additional charges may occur on import when you place orders from outside of the EU These fees are charged by British customs and are outside of our control and we will not cover them for you According to the tracking information the delay was caused because parcelforce has been waitig since 6th of March for you to pay the import fees The delay was not caused by us

Impossible to get hold of

Impossible to get hold of - feel like I ve been scammed and lost 70

Ordered shoes all went well with

Ordered shoes all went well with delivery thankfully but they were very tight despite sizing up I sent them back and have proof of delivery on the 16th of August have emailed 3 times but have not gotten a reply even to state why there is a delay ANY communication is better than none awaiting refund or an email for 2 weeks

Scam alert

Scam alert Ordered from groundiesitalia it shoes never arrived No refund Shady customer service unreachable website support Check reviews of sashatrading top - that s behind it - looks like an international scam

I had a really bad experience with

I had a really bad experience with Chelsea boots I bought my first pair of Groundies about 2 weeks ago I must say that it was my first experience with Groundies and I am truly disappointed I wore the boots with short ankle socks and my leg hurt because the boots cut into my leg I only wore them for about 3 hours and my leg was in really bad condition The boots do not fit well at all because they put pressure on the outside of the leg which causes burning I must also say that after raising this question to their costumer support the reply I got was something like yeah this happens is normal This is not the experience I expected from boots that cost almost 140

Dont trust Groundies if you are UK based

I live in the UK - ordered a pair of Groundies - the sizing was off - so returned them as per their instructions - 2 months later they returned to me after being rejected by Groundies Contacted Groundies and confirmed returns process from the UK - sent them again - returned to me 1 month after being rejected by Groundies Contacted customer support - no reply after 2 weeks My advice If you are UK based - be aware that you may end up losing money I wouldnt trust this company as far I could throw them