Group1auto Reviews

Purchased a Brand New Van last December

Purchased a Brand New Van last December from Group 1 Farnborough After 1 700 miles it broke down AA diagnosed a Power Steering Fault towed to local garage in Taunton Ford Assist unable to get be anything as it was 1 30pm Friday I thought i would phone the Garage at Farnborough to see if they could assist as I was over 200 miles away I was informed by the selling salesman I have sold you the Van and can not help you So left stranded in Taunton with absolutely no help fromFord assist or the suppling dealership Will I buy another Van from this dearlership

Avoid at all costs

Avoid at all costs Jag f pace broke down 6 weeks ago waited 3 weeks for a service and diagnostic check Apparently diagnostic check was fine On pursuing the historical matters they have now had the car for nearly 3 weeks Customer service is beyond poor no courtesy car available ynless you pay 70 a day No updates unless you ring and chase and even then they don t call you back or lie about it

Avoid at all costs operative word

Avoid at all costs if your BMW is over 3 years old Cost being the operative word Despite being a loyal customer of 11 years with fully BMW serviced cars throughout things have gone majorly downhill in the past 2-3 years Twice across the last 3 visits years now I would have spent an extra and totally unnecessary nearly 5k had I actually agreed to pay That s 20 of the value of my car I d never had cause to complain to Chandlers their previous incarnation but it appears Group 1 immediately shut any complaints down upon receipt and seem to believe they are above delivering any form of acceptable customer service Hence this post Parts replacement specialists not engineers Avoid unless your car is within 3 years of new or warrantied to the hilt

Warranty Repairs take at least 2 months up to 4 months

Brand new top of the range Transporter - alternator has gone at less than 4k miles VW cant repair it for nearly 2 months Not much point in buying new for the warranty if it will sit in VW garage whilst the warranty is running out Loughton - six weeks before they even look at itSt Albans - 13 weeks before they look at it Chelmsford - dont answer

Wasted time with web chat

I was pointed to the online web chat to sort an issue out with my car so that the right people responded to me Over a week has passed with no response so I would not recommend using this useless facility Why try and say this is the best way to engage with the company when it doesnt work I would remove the service if you cannot operate it

Avoid Group 1 Cambridge Mercedes and BMW if you can

Over recent months I ve had dealings with Group 1 Cambridge both Mercedes today re mot previously re other and BMW new 1 Series purchase BMW s communication system is really bad - telephone contact difficult disjointed uncaring and Mercedes staff so uncaring and dismissive over the phone it verges on rude No-one would guess they work in a service industry Strongly suggest you consider after sales as part of your car brand purchase Group 1 just doesn t cut it

Wrong first time all the time every time

Latest attempt to use Group One for a repair failed again keeping their 100 percent failure record intact Honestly never known any organisation to mess up so reliably so consistently and without any sign of taking any responsibility

AVOID

AVOID AVOID AVOID DO YOURSELF A FAVOUR AND NEVER VISIT ANY GROUP 1 AUTOMOTIVE DEALERSHIP Dishonest Racist Unprofessional Returned car with more faults than what it went in with Did not complete agreed works Messed me around no less than 3 times with courtesy car Abusive insulting staff specifically the manager Andrew Laudrum - I ve actually not met anyone as blatantly dishonest obnoxious and abhorrent as him Never again