Growndirect Reviews

Caution poor quality plants

Caution poor quality plants I paided over 100 for a magnolia and when I got it home the same day someone pointed out it had a disease all over the leaves Emailed plants galore with photos they asked for proof of purchase and emailed that then no response No refund No exchange What a poor seller

Well what can I say I went for a

Well what can I say I went for a assistant manager role I was interviewed buy 2 very young men no managers or managerial skilled people I couldn t believe the lack of professionalism I m a very skilled and qualified gardener and couldn t believe you would put me on a till and I would have to work my way up to plants You employe to many stupid young unexperienced eople The young Man who Interviewed me has been with you since June really

DO NOT SHOP HERE

This company should not be allowed to trade They are knowingly charging people for extra plants and not giving refunds when they get found out I had only just left the till area but was still accused of theft and told to email my request One reply saying they re looking into it and then nothing DO NOT SHOP HERE

Would not accept legal currency ie

Would not accept legal currency ie Scottish 20 pound note Manger who looked 13 shrugged shoulders and said that s the policy nothing on website Go to a PROFESSIONAL garden centre

Always check the reviews first

As a company when you look at your awful reviews and see customers upset by your inflexible exchange policy do you conclude A Time to give the duty managers some discretion when a customer has travelled intending to spend more money but needs to exchange an item that is unsuitable B The policy is on the wall over there see You stuck to your policy we shopped elsewhere

Appalling customer service

Absolutely poor customer service and very rude staff I bought 54 worth of plants and compost I went to the till and the items were rung up by staff member It came to 54 60 The card machine showed that amount and my card payment was approved and I left the store I was then chased across the car park by and any member of staff shouting my payment hadn t gone through and I hadn t paid Which I found embarrassing we went back to the till and the cashier said i had paid and the transaction had been approved as I had stated This supervisor who had approached me in the car park then said well I hadn t paid It s not come up on the till I told her I had and this was not acceptable I had trouble loading my banking app as there is limited signal Then my phone loaded a message saying I had just paid Plants Galore 17 I showed the staff they were very dismissive and that was from a previous time I said I have only just come in here and not shopped here before this year They said I was basically a liar and had not paid for anything as there is no transaction for 17 on the till They called another supervisor and she searched the card machine found my 17 payment even though it didn t appear on the till but somehow it was sent to the card machine The sales assistant confirmed the machine had shown 54 60 and it was approved So clearly they have a very serious IT issue I note other reviews with spurious extra items on their receipts it seems mine removed items but it s clearly and issue I paid the missing 37 60 there was no real attempt to apologise for embarrassing me and dismissed it and IT error None of this was my fault and I should not have been embarrassed in front of numerous other customers and treated with such disrespect and disregard I wish I d read all the poor reviews prior to going there The company do not respond to any of the negative reviews which gives you an idea of what they think of their customers I will never return

Very poor quality plants - dont waste your money

4 plants from a mixture of 15 trailing geraniums trailing begonias and petunias looked very sad the day after purchase Now just over a week on a couple more have very limp leaves the leaves are beginning to fall off and overall a very sad state of affairs Kept the plants shaded outside during the day and in the greenhouse overnight to harden them off Have emptied a couple from their pots and there is hardly any root to be seen so very poor root stock Overall a very poor experience with very very poor quality plants Definitely will not be returning to Plants Galore Topsham

Customer Service is Awful

I was very disappointed by how greedy this store was after years of my custom After buying edging I found I bought 1 too many Took it back with the receipt to be told unless it is faulty or damaged I would only get a Credit Note Sorry what I paid perfect cash and just wanted to return what I didn t need I find this awful that they would only give you credit and not your money back only to be able to use in store I will never return to this store again

New Yeovil branch worth a visit

I am reviewing the new Yeovil branch There is tons of parking including disabled parking and it is wheelchair friendly The plants are super cheap and stunning The quality is high higher than most garden centres I bought some herbs a big pot not the tiny things you get elsewhere 10 95 for ready planted hanging baskets I bought one with bright pink petunias I ve had many positive reviews Their new range of roses is stunning Many at our expensive garden centre have black spot there was not a single spot of black on any of theres There multipurpose compost is good and super cheap compared with everywhere else There are plenty of staff they are extremely helpful and knowledgable They deserve worth 5 s each There are also enough of them to cope with the massive queues to pay they have plenty of tills I am not normally prone to gushing and certainly don t exaggerate this place is worth a visit We re off on our 4th visit today Note it s a plant centre not a garden centre with an expensive cafe and hundreds of expensive things you don t want The only problem is stopping yourself spending too much