Grundfos Reviews

Very disappointing experience

Very disappointing experience I contacted this company for a repair service at a residential property and was charged 500 VAT plus additional costs for parts and labour When I asked for an explanation of why the charge was so high and what it covered I received no response If I could score minus five I would The pumps are already expensive and with the current cost of living crisis I cannot afford to throw money away at such an extortionate rate

Absolute nightmare with Grundfoss Sololift 2 CWC3

We had a Grundfoss Sololift 2 CWC3 installed in our downstairs toilet in 2020 After a year or so it started flushing itself randomly and loudly This got worse and worse we had to turn the toilet off at the plug in order to get any sleep We called out a plumber who suggested the problem was with the non return valve and water was leaking back in after the flush He replaced it A few months later the problem started again Again we replaced the non return valve and had a complete clean with pipes flushing That didn t work We have just replaced the pressure switch according to Grundfos troubleshooting guidelines That didn t work We are now left with little option but to get the whole thing replaced with a Saniflo The Grundfos customer care line wouldn t even put me through to a human it just told me via recorded message to speak to my installer They don t seem to have any lists of approved engineers that I can find I think we have probably spent around 800 trying to get this useless thing fixed and now face another 1500 or so to get it replaced completely Our installer assured us that Grundfos was fine but next time I will make sure that I research customer service and how easy it is to find an engineer in the UK Would absolutely not recommend

Bad experience

They propose A lot of experiences products challenges but what about the after sales service No direct contact No service No answer Nothing then Nothing 3 pumps after 2 years exactly with the same electrical problem warranty expired No assistance No ServiceNo email answerSolution Waste and now different company more serious and efficient pumps Grundfos really bad experience Never more

Avoid fitting any Grundfos products

If i could give zero stars for a review i would I will never recommend or fit a grundfos product ever again - we have had constant problems over the last 2 years with their condense pumps after being told 2 years ago they have a manufacturing fault i still cannot believe 2 years on they have done nothing about it Replacing these units has cost us as a business thousands of pounds in labour and a few customers and still today we are experiencing problems At least we finally managed to get Grundfos to send engineers out to replace these units but this process is very difficult and our customers have recieved terrible customer service from Grundfos Not very happy at all - ever our merchants have pulled these products off their shelfs

AVOID

Built our home in 2018 and our plumbing contractor installed the Grundfos Scala2 pump It has been replaced three times and now the latest one has begun to leak Avoid this company and this product

We bought a Grundfos scala 1 on amazon

We bought a Grundfos scala 1 on amazon a year ago This is our 2nd Grundfos scala 1 The 1st one was supplied to us by our plumber when it broke down after 1 year due to the model which was discontinued he was unable to fix i So we bought another one on Amazon And after 1 year it broke down on us The pump according the the paperwork comes with 24 months warranty We were unable to locate the distributor that was a seller on Amazon so we contact Grundfos USA directly After all the ding dong with them they had refused to honor the warranty This is so typical of these European companies They want to sell their products in our country but they do not want to honor what they said they will They have lost me as a customer and anyone who is looking to buy a pressure pump or any types of pump stay away from Grundfos

Grundfos WC-3 unit - poor quality control and poor service

Purchased Groundfos WC-3 unit within 1 5 months of it being installed it was making a grinding noise Thinking something had been flushed that shouldn t have been called out an engineer who instead found the blades from the motor were loose and had fallen off so clearly a manufacturing defect that should have been covered under warranty I contact the groundfos team with a report detailing the findings from the engineer and they are refusing to reimburse any costs for this even though it would have cost them to send an engineer out anyway

We have a Grundfos pump under 5 year

We have a Grundfos pump under 5 year warranty and it is in place 2 years It is not working we reported it a full week ago and still don t have any idea when it will be fixed Grundfos Ireland are impossible to contact We have no working toilets or water for the last 10 days and we have a baby and a 3 year old no idea when our pump will be replaced Worst customer service ever Will have to go the legal route

Well pump failed in 3 years

UPDATE - Grundfos never replied to my email follow up as I was instructed to do in their response to my review I sent follow ups to my email still nothing this is all smoke and mirrors they want you to think they are taking care of customer issues but it s all a fake you are screwed Just move on and buy from someone elseWell pump failed in 3 years Should have lasted 10 Please consider a different brand