Guardsman Reviews

Awful company DO NOT BUY a policy

Awful company DO NOT BUY a policy save your money

Avoid

I purchased thier warranty for all 3 pieces of my furniture at DFS I was told that it covers any accident and damages etc My furniture is white so of course it will discolour over time but not to an extent where I felt I needed to claim Now my child has has an accident on them and they have said that there are other gradual stains present so my claim is void I m calling for a recent stain not an old stain I feel that I need to claim or sue DFS for selling me this rubbish by misleading me

This is the worst company ever that doesn t keep to there words

This is the worst company ever I will warn Furniture Direct to not market their warranty again as they do not keep to what the tell customers I sent in my request and they said is not what happened to the couch then tell me what happened to the couch since you re in my house requested for refund and they said they will not refund me my money back This is daylight theft if you know that you can keep your words please stop using the furniture company to still from customers

Absolute rubbish

Absolute rubbish scammers DFS are to blameas they me sofas with warrenty from guardsman never heard of them After an ink mark gor I contact and guess what it s not covered as I should have told them earlier It happened a day ago How soon could I report it Absolute losers and a waste of my time and money

a manufacturing fault there technician

a manufacturing fault there technician said and refused to repair the sofa come on dfs you sell these plans to yours customers sort them out

Guardsman is NOT dependable

Guardsman is NOT dependable I had a claim open with a technician MR THO today to arrive between 9 am 1 pm- I have been at my home all day waiting- NO PHONE CALL Was told the tech took a photo of my house which he probably did that to cover the company- No knock on my door no doorbell ring DO NOT PURCHASE THIS COVERAGE

It s a scam

Where to start Purchased 5-year warranties for four appliances when we got our kitchen redone last year--I had no idea these warranties were scams and will definitely let the appliance store which was awesome know not to use Guardsman any more I filed a claim for a broken microwave three months ago They sent us a technician who said oh you need a part and left and we never heard from him again The tech s number was disconnected Guardsman gave me a new number for a business with the same name in a completely different state --then they gave me another number that goes straight to VM I explained this and Guardsman said they had to confirm that the OOS number was in fact OOS and wouldn t service me I m in Maryland business is in Kentucky and they couldn t give me a referral to another tech even though the first seems to out of business Twice I was told the case had been escalated and they would call me back Never happened Honestly a broken microwave is not a huge deal But I did pay for the warranties and I don t like feeling cheated which is exactly what is happening Very soon I ll file a complaing with the BBB against Guardsman Amynta unless I can recover what I spent for the warranties and I ll just pay out of pocket for repairs This runaround isn t worth it

Worst company

Worst company i have furniture insurance with them there technition mentioned that your sofa will b pickedup for repair And in one week i receive email that claim is denied Plz dont waste money on this company my furniture is purchased from perfect home They will sell you insurance and will not tell you that guardsman has third party who deals with claims ToTAL FRAUD COMPANY

Absolute toilet

Absolute toilet waste of money and not fit for purpose Had an engineer out that wrongly diagnosed my recliner sofa so had to start another claim still awaiting a part after four months I ve continuously chased and got told this morning I ll be waiting another six weeks as there s been a delay on the delivery parts Absolute waste of money and I m on way to furniture village now to speak to the branch manager

I am extremely disappointed with

I am extremely disappointed with Guardsman They are nothing more than scammers who take your money and provide no real help when it matters Their insurance is a complete joke When I needed to make a claim they refused to cover it hiding behind technicalities despite the clear evidence I provided Their customer service is unresponsive and dismissive showing absolutely no concern for their customers Buying their services is an absolute waste of money I strongly advise anyone to steer clear of Guardsman don t make the same mistake I did