


Based on authentic user experiences
Aleksei Jurtsenko
6729 reviews
N/A
8 months ago
Wallet
I went shopping with my partner in Westfield Shepherd s Bush I waited in the queue for a while but was worth the wait Amazing customer service from sara Akramzadeh she was a brilliant at her client customer service She was very friendly polite and patient I ended up buying a ladies card holder for myself Please past on the message to her She deserves a pay rise
Liz C
6729 reviews
N/A
8 months ago
This was my 1st Gucci purse n even
I bought my mom s wallet for her birthday This site is an example of how everything should be - excellent service and fast delivery from Italy - the chat is also very helpful A nice bonus is that some purchases can be monogrammed - beautiful initials which makes the thing unique The level of service corresponds to the level of the brand - but you don t expect to save money when you come here leather goods here are some of the best in the world and as you know you can t buy it cheaply
L Winton
6729 reviews
N/A
8 months ago
5 stars
This was my 1st Gucci purse n even though I expected it to be a little more bigger I am still happy I m satisfied because like they say you pay for quality I will definitely buy again I paid to get my purse the next day n it got here because noon The way it was wrapped up was beautiful
Vessi
6729 reviews
N/A
8 months ago
Quite good
Ordered a few items two weeks ago got the free standard shipping and both came next day delivery UK Items were sealed with a protective security tape and were what I expected All my items from Gucci are in perfect condition I take care of my items and I ve had some for nearly a year now and they all look brand new Customer service is always so polite and get back to me super quick Definitely recommend
Sat Lola
6729 reviews
N/A
8 months ago
1st Gucci online purchase and delivery
Quite good They ve had some issues in the past where you don t get your waybill number therefore can t chase up the delivery if something goes wrong but this is now rectified I got a waybill number along with the option to reschedule the delivery or collect from a pick up point Dispatch was very quick and the scarf is lovely comes in a nice gift box too Up until now I ve purchased my Gucci stuff mostly from Harrods but I might stick to Gucci com from now on
Paula
6729 reviews
N/A
8 months ago
5 star delivery and customer service
Our 1st purchase online with Gucci and what an experience Good communication throughout delivery the driver called and placed parcel appropriately packaging was very presentable a follow up call and survey all this resulted in further in-store purchases Well played Gucci
Hayley
6729 reviews
N/A
8 months ago
After reading reviews I was very
My partner purchased the GG wool stole with Web scarf as a present for me less than 24 hours ago and it has arrived this morning beautifully packaged and Giada customer service assistant was nothing short of amazing 5 star service from a 5 star company EDIT there was small tear in my scarf and Gucci again handled this exceptionally Although it took 2 weeks a new scarf was delivered to me
Amelia
6729 reviews
N/A
8 months ago
amazing customer service as
After reading reviews I was very nervous about my gucci order as it was a gift However the lady called Eleonora on live chat was very helpful and the item was shipped after a week it was new years so I understand the delay it was shipped from Italy LAST NIGHT and I got it at 2 30pm TODAY DHL express was super fast Thank you so much it came gift wrapped with the personalised note
Becky Batehup
6729 reviews
N/A
8 months ago
Amazing service can not fault
amazing customer service as always sent my vintage watch to be repaired quick email response friendly and helpful quick to inform me watch was received and that they didn t have the parts to repair it sent it back the next day with a voucher for half price off a new watch Although my watch was unable to be fixed I am very happy with the outcome and the service I have received thank you
Selina
6729 reviews
N/A
8 months ago
Excellent service Marta and Leigh Anne
Amazing service can not fault My chain on my bracelet broke after around 11 months I contracted Gucci and due to COVID I could not get to any of the stores as they were to far so they arranged a delivery pick up they kept me informed at all times and I just received the bracelet back which came in a new beautiful box and bag and it looks brand new absolutely amazing service thank you