Guerin Reviews

It isn t all that you read Thank goodness

Crikey I worried - had already booked - my husband wisely stated our experience might be very different you have no idea of the relief when it was Our only challenge was to locate the office out of hours However they said a notice would be added to their Terminal shutter to advise location It was the same for all other car hire companies no information as to where to go after hours We quickly found them and were greeted by a welcome smile the service was efficient no hard sell on products not required kindness and understanding was very evident from staff during my failure to understand the road tolls and payments The car was dinged though the member of staff completely understood my insistance to carefully with mobile phone light go over it inch by inch including tyres and undersills Car was just was we needed to get to our destination We had a full to full agreement re the fuel Returning the car was simple and easy Staff in car park were efficient and helpful Staff in office again were efficient and helpful smiles and laughter everywhere My experience is you give and receive - it isn t a job I could do with all the challenges faced from members of the public We will definitely use Guerin again and recommend

Very professional even when there is trouble

I rented a car from this company in Faro Portugal for a 1-week holiday The car was good in good condition They did try to sell me a whole load of extras Sat nav toll road token excess insurance etc That is their job and I politely declined as I had already taken excess insurance had my own sat nav and toll road token etc The car was great but I did end up scraping the side of a pole I am used to driving in the UK and didn t have a perfect grasp of where the car was on my right side as I am used to the righthand driving position or that is my excuse I was quite gutted about the whole thing But when I took the car back they were lovely about it and very professional They didn t take the pi by marking up things that they shouldn t and got me through the process very quickly and with much lower charges than I had feared I wish the insurance company I had bought my excess from was as efficient They took two weeks to get back to me only to demand more documents I have just been on the phone with Guerin and the woman I dealt with was very professional and has sent me all the documents I need to make the claim I wish all companies I dealt with were as professional

Good honest people at lisbon airport

Good honest people at lisbon airport Guerin enterprise took delivery fast returned it back no problem

Good all round experience

Good selection of vehicles Cheap prices Had read some negative reviews but turned out there was nothing to be concerned about Collection of car very quick no hard sell for extra insurance as we had bought this separately but were offered various option in case we needed it There was a lot of small scratches on most of the vehicle but these were all pointed out by the member of staff and marked on the paperwork Car cheap enough to run Return of vehicle couldn t have been easier as member of staff came straight to us when we parked checked car and all paperwork was sorted in no time All deposit has now been refunded Will definitely use Vehicle Rent Guerin at Faro Airport again Good all round experience

Guerin in Funchal airport in Madeira

Guerin in Funchal airport in Madeira was excellent Pick up process was swift and they ensures all existing defects were logged and they added some additional ones I found before i drove off The return was even quicker The first car offered had worn tyres and so they swapped this quickly without any bother for another vehicle The car was a standard renault clio came with a few scratches and bruises but ran smoothly and got us all over the island I rented a basic car on a budget and had my own excess insurance so this turned out to be extremely cost effective I would recomment Guerin in Funchal to anyone

Not bad at all

Seeing the rating of Guerinn made me scared to rent from them But then I read the reviews and realized most of the complaints were due to people not reading any of the most basic terms and conditions or FAQ Booked them anyway and had a very good experience renting process was easy fast and with no complications the staff professional and I was very satisfied with the car as well

I had a very good experience with them

I had a very good experience with them Definitely recommend

One of the best car hire companies in

One of the best car hire companies in faro airport

No issues at all with the service

No issues at all with the service Clean and relatively new car I would use again