


Based on authentic user experiences
Will Hayward
6731 reviews
N/A
9 months ago
Don t believe everything you read
I wanted to leave a positive review as there are so many horror stories on here I understand that people are more likely to leave a review after a bad experience but it does tend to skew things and make people worry unnecessarily I hired a car via rentalcars com out of Lisbon airport in February and everything went smoothly Check-out was quick and efficient and there was no pressure at all to pay for any sort of upgrades On the last day of the rental we had a very minor accident which meant the car had to be towed Guerin were quick to act and the tow truck arrived in less than hour We were offered a replacement car but declined as we were going to the airport the next morning and it was easier for us to get there by other means and Guerin had no problems with this either I ve now been billed for the damage and provided with a full break down of the costs after a short and polite exchange with the customer service department this is now out Guerin s hands as I had purchased insurance separately through rentalcars I would have absolutely no hesitation in recommending this company to friends or family One last point - I was worried about the requirement for a credit card that is always mentioned in relation to car hire in Europe as I don t have one In the end I used my debit card Visa from Lloyds Bank in the UK without any trouble at all
Carole Driver
6731 reviews
N/A
9 months ago
It isn t all that you read Thank goodness
Crikey I worried - had already booked - my husband wisely stated our experience might be very different you have no idea of the relief when it was Our only challenge was to locate the office out of hours However they said a notice would be added to their Terminal shutter to advise location It was the same for all other car hire companies no information as to where to go after hours We quickly found them and were greeted by a welcome smile the service was efficient no hard sell on products not required kindness and understanding was very evident from staff during my failure to understand the road tolls and payments The car was dinged though the member of staff completely understood my insistance to carefully with mobile phone light go over it inch by inch including tyres and undersills Car was just was we needed to get to our destination We had a full to full agreement re the fuel Returning the car was simple and easy Staff in car park were efficient and helpful Staff in office again were efficient and helpful smiles and laughter everywhere My experience is you give and receive - it isn t a job I could do with all the challenges faced from members of the public We will definitely use Guerin again and recommend
Nik Frengle
6731 reviews
N/A
9 months ago
Very professional even when there is trouble
I rented a car from this company in Faro Portugal for a 1-week holiday The car was good in good condition They did try to sell me a whole load of extras Sat nav toll road token excess insurance etc That is their job and I politely declined as I had already taken excess insurance had my own sat nav and toll road token etc The car was great but I did end up scraping the side of a pole I am used to driving in the UK and didn t have a perfect grasp of where the car was on my right side as I am used to the righthand driving position or that is my excuse I was quite gutted about the whole thing But when I took the car back they were lovely about it and very professional They didn t take the pi by marking up things that they shouldn t and got me through the process very quickly and with much lower charges than I had feared I wish the insurance company I had bought my excess from was as efficient They took two weeks to get back to me only to demand more documents I have just been on the phone with Guerin and the woman I dealt with was very professional and has sent me all the documents I need to make the claim I wish all companies I dealt with were as professional
Dennis Rasmussen
6731 reviews
N/A
9 months ago
Good honest people at lisbon airport
Good honest people at lisbon airport Guerin enterprise took delivery fast returned it back no problem
Mick Cartledge
6731 reviews
N/A
9 months ago
Good all round experience
Good selection of vehicles Cheap prices Had read some negative reviews but turned out there was nothing to be concerned about Collection of car very quick no hard sell for extra insurance as we had bought this separately but were offered various option in case we needed it There was a lot of small scratches on most of the vehicle but these were all pointed out by the member of staff and marked on the paperwork Car cheap enough to run Return of vehicle couldn t have been easier as member of staff came straight to us when we parked checked car and all paperwork was sorted in no time All deposit has now been refunded Will definitely use Vehicle Rent Guerin at Faro Airport again Good all round experience
Justin
6731 reviews
N/A
9 months ago
Guerin in Funchal airport in Madeira
Guerin in Funchal airport in Madeira was excellent Pick up process was swift and they ensures all existing defects were logged and they added some additional ones I found before i drove off The return was even quicker The first car offered had worn tyres and so they swapped this quickly without any bother for another vehicle The car was a standard renault clio came with a few scratches and bruises but ran smoothly and got us all over the island I rented a basic car on a budget and had my own excess insurance so this turned out to be extremely cost effective I would recomment Guerin in Funchal to anyone
Biba
6731 reviews
N/A
9 months ago
Not bad at all
Seeing the rating of Guerinn made me scared to rent from them But then I read the reviews and realized most of the complaints were due to people not reading any of the most basic terms and conditions or FAQ Booked them anyway and had a very good experience renting process was easy fast and with no complications the staff professional and I was very satisfied with the car as well
Shay T
6731 reviews
N/A
9 months ago
I had a very good experience with them
I had a very good experience with them Definitely recommend
Joan Foley
6731 reviews
N/A
9 months ago
One of the best car hire companies in
One of the best car hire companies in faro airport
Oliver Bamford
6731 reviews
N/A
9 months ago
No issues at all with the service
No issues at all with the service Clean and relatively new car I would use again