Guildfordmanor Reviews

When we spend in excess of 550 at a 4

When we spend in excess of 550 at a 4 hotel we expect a relaxing restful experience You did not provide this for us I ve emailed the extended version to the hotel direct and have had to cut this down to fit I also had a phone call with management where they wanted to put things right and offered a refund of 30 which is insulting in itself Would we return - NO Spa and pool area - Run down loungers by pool broken yet noone gets rid of them Restaurant - Food standard Premier inn Toby carvery - very basic Staff - undertrained incompetent does not take customer feedback seriously Alot of students work there who have not been trained up to deliver 4 service From start to finish and including after we left our stay was messed up With management confirming on a telephone call that the stay i booked and paid for in advance had actually not been booked so when my partner and i arrived after 2 5 hours traveling noone could find our booking Our massages were not booked in correct after arriving and when we made the point at the time of our massage management then rebooked our massage so we got what we paid for usually this would be fine and overlooked HOWEVER the therapist blurted out before the massage started You didnt even book it so this is complimentary The fact that Guildford Manor hotel could cock up our whole stay then try to rectify their mistake for their own employee to come out with that A manager did call to discuss the review he was trying to justify compensation being the couples massage I don t class something that i booked and paid for in advance being compensation The reason why it was rebooked was because Guildford Manor hotel didn t even book our massage correct the first time just like they cocked our whole booking up We also had breakfast included in our package which we were not able to have on the last day again due to Guidlford manor cocking up I wouldn t return to this hotel neither would i recommend it to anyone having stayed in multiple 4 5 hotels i know what is expected and Guildford manor hotel falls short

Scam - do NOT purchase from them

This site looks very nice and seems legit but it s 100 a scam Over priced under deliver impossible to return The worst The product do not look like the website

Robbers

Robbers Cancelled my membership as it was and still I am getting billed and interest I told the man on the desk to file a complaint nothing happened I have had nothing but stress Please cancelMy membership

If only I could give no stars

If only I could give no stars Worse place I have ever been reception manager rude intimidating awful experience with no apology from anyone disgusted

What seamed to be a perfect day that

What seamed to be a perfect day that ended up being a total disaster due to the hotel management and owner The wedding day was lovely all went very well until the next morning when we went to get the wedding presents and cards that were left in the main room where we had eaten and had the party We were told they would be safe in there Only to find out they had all been stolen by the hotel cleaners which was caught on CCTV The police were called and came to watch the CCTV only to find that the hotel did not know anything about the thief apart from his first name and phone number His on site living area had been emptied of all his clothes and belongings They could be employing anybody from rapist to murderer s and don t care about checking them out which doesn t seem right when it s a family hotel The owner has taken no responsibility for any of this and refuses to communicate with the family even though they have emailed hand delivered letters and called on numerous occasions and even sat in their lobby for 6 hours So if you are thinking about booking here look elsewhere for your and your belongings safety Let s let the power of the internet hit them where it hurts in their pockets

Unhappy with our stay

Mixed changing room for the pool with only 3 cubicles and no benches No staff around to ask questions re the pool area Breakfast the hot food was under lights and help yourself it was awful Bacon was hard fried eggs were inedible We were not told there was an option to have poached eggs etc from the kitchen The menu for dinner was limited and not up to standard considering how much we paid Service was slow there wasn t enough staff when busy We were supposed to have bottled water in our room but there wasn t any we had to ask at reception We only stayed 2 nights of a 4 night stay due to an urgent medical appointment the receptionist said he would try and get us a refund on 1 night We never heard anything so i emailed the hotel 3 times and I also rung and was told it had been referred to management but have still had no response I find this very rude

By far the worse place I have ever

By far the worse place I have ever been didn t go ahead with spa as felt intimidated and wanted to leave no kind of refund or EVEN apology offered

Stole my money

Stole my money I bought a chandelier for 300 It never shipped never arrived I wrote guild manor multiple times asking for a refund or the whereabouts of my shipment They never responded Not sure this is actually a company Seems like maybe it s just a scam

Missing grounding wire

I ordered three pendant lights They were beautiful but were missing a grounding wire My electrician said it was very dangerous I hen I reached out to guild manor they never replied to my return request Don t buy from them It s a scam