Guldsmedenhotels Reviews

Corrupt

Corrupt plotting and covertly anti Semitic houseman at Hotel Axel Corrupt and unprofessional leader manager at the housekeeping department New workers are poorly trained Scared housekeepers and lack of cleaning standards during housekeeping Untreated Fungus at bathrooms Not recommended work place for housekeepers

Not a good experience or good value for money

For a rate of 16 000 kr the experience at this hotel was disappointing Key concerns include 1 Additional Costs - Coffee is not complimentary - Breakfast is charged at 275 kr per person per day which seems excessive given the actual value of the food - There is no coffee provided in the room - No refrigerator is available in the room - There is no air conditioning - Sauna access requires an additional fee of 40 2 Room Quality - The room was small - It was very noisy with sounds from adjacent rooms and ongoing construction work outside making it impractical to keep windows open overnight 3 Service Issues - The staff at the reception desk particularly one woman exhibited unprofessional behavior by addressing only my husband despite me speaking directly in Norwegian This was both unprofessional and unwelcoming - The overall service lacked warmth and attentiveness falling short of the standards we expect from other hotels in Oslo and the UK 4 Work Environment - The cafe area is closed for extended cleaning periods after breakfast with cleaning equipment left around Additionally staff conversations about personal matters are loud and disruptive making it an unsuitable environment for work or meetings In summary the overall experience was underwhelming The lack of customer-focused service and the high cost do not justify a return visit I recommend considering alternative accommodations where customer service is a priority

Terrible customer service

Terrible customer service Due to go on holiday to Copenhagen Monday was called for life saving heart surgery Friday hadn t been able to source holiday insurance due to just finding all this out and hotel are being totally unsympathetic and heartless and won t refund us or allow us to carry over the dates so unable to work whilst recovering so the refund would have really helped have reached out to the owners on social media also but it appears Sandra and Marc don t care either shocking

Manon Les Suites - Guldsmeden Hotels

the hotel was fantastic beautiful and welcoming the pool area was so beautiful and the service was good the bed in the room was beautiful and inviting and the bed linen was of high quality the bed on the other hand was rock hard my husband and I both had back pain the next day and had been restless at night due to the incredibly poor comfort too bad it really overshadows all the good things about the hotel otherwise

Really good

We have been here on Manon les suites guldsmeden Fantastisk so Nice

The most relaxing massage

The most relaxing massage Thank you to Anton for making our stay Pleasant

Very nice hotel and nice staff

Very nice hotel and nice staff Really welcoming Also the massage options are great But what surprised me the most was the attention of the staff to accommodate guests and how clean it was outside the hotel When I come to Copenhagen I feel the city has areas where is dirty But in front of Manon Les Suites it was always kept clean even if they have repairs

I d recommend this hotel any day

I d recommend this hotel any day anytime good service and very reliable

The best hotels experience I have had

The best hotels experience I have had Copenhagen The rooms are like a dream the service at the hotel and restaurant are superb They really did go over and beyonde they got us to feel like VIPs