


Welcome to Gulf Stream Van Lines
Based on authentic user experiences
Lisa
6730 reviews
N/A
8 months ago
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY I repeat DO NOT USE THIS COMPANY This is a FRAUDULENT SCAM OPERATION and they will STEAL your money and leave you stranded Do not be tempted by their estimate because they will DOUBLE the price after backing you into a corner with your move If you want to read the details of my experience I am listing them below -Charles Murphy contracted a move with us and promised us 3 movers created a detailed list identical to the items we were moving and created a contracted price where we would only be changed if we added additional items He collected a deposit through an echeck for 1 3 of the total cost then 1 3 would be paid when the movers arrived and finally 1 3 when the move was completed -the scam makes you pay in echeck cash or Zelle to pocket the money and to say it was not fraud since you authorized it It is a scam however and your authorized money will be stolen by this company - customer service director Olivia Reese will be available as you schedule and plan your move but will SUDDENLY become unavailable and busy when you have problems with the move SHE WILL REFUSE TO SPEAK WITH YOU to resolve the move -on the day of the move there will be chaos and confusion and Olivia will promise you a time the movers will be extremely late and they will push back the arrival time until AFTER customer service representatives have left for the day leaving you stranded as they demand more money via Zelle or cash-only 2 movers not the contracted 3 will arrive and before even looking at your stuff will begin saying this is way more than the contract -I have all standard size lightweight ikea furniture that identically matched the contracted move The movers said it was more than the contract even though the items were identical They demanded double the approved amount to be paid to them on the spot Olivia Reese at this time will no longer answer her phone and NOBODY FROM CUSTOMER SERVICE WILL ANSWER YOUR CALL The movers WILL NOT LET YOU SPEAK TO THE DISPATCH -This the scam they back you into a corner leave you without help from the company demand cash money to leave no trace-THEY ARE SCAMMING CON ARTISTS -if you are smart and refuse to pay additional to the contracted amount they will leave BUT STEAL YOUR DEPOSIT-if you try to resolve it Olivia Reese will REFUSE TO TALK TO YOU and will WITHHOLD HER MANAGERS NAME-Lily from customer service will answer and repeatedly tell you Olivia is busy and that if you call back she will still be busy At this point they have scammed you stolen your money and the director no longer wants to speak to you because your money is in her pocket -These are heartless horrible human beings who want to create chaos during your move and scam you DO NOT CONSIDER HIRING THEM This operation is fueled by criminals and should be shut down by authorities
Josceleyne Dalton
6730 reviews
N/A
8 months ago
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY I did since I did not realize or was not aware that GS was Gulf Steam Van Lines They are scammers and even though the guys who work for them appear to do their best it is just not good enough Initially my price was 2000 dollars and they will tell you it went up due to the space my possessions took UNTRUE From 2 000 dollars to 5 000 dollars I also had suitcases locked having read the reviews but not realizing they were for this this awful company so did not trust them and rightfully so The cases were locked with a TSA lock meaning that if you travel Security can open them with a special key GS or Gulf Stream Van Lines opened them and due to this the locks upon my opening them or trying to open them could not be opened due to their messing around with them I am not saying they were completely in the wrong since anything of a not permissible nature could have been in them but a simple phone call and I would have given them the lock code This company is disgusting and should not be allowed to do what they do WHY ARE THEY They are DISHONNEST and will make you pay ex amount before they will unload your possessions from the truck Many moving companies do this but the FMCSA states which is the transporting organization who deals with moving companies tell you not to give money previously to receiving your possessions from the moving truck They ignore this due to their knowledge that they have scammed you and believing once you are aware of this they will not get paid PLEASE PLEASE DO NOT USE THIS COMPANY YOu will be ripped off The guy in charge is named URI but the majority who work for him or for them are aware of the scam I tell the truth the whole truth and therefore there can be no repercussions on me for doing so Use them and your initial amount will rise to possibly double or if not certainly far more than the amount you believed you would pay them I cannot give them a zero since this site is not allowing me to do so but if I could it would be an extra big ZERO Shame on you GS or GULF STREAM VAN lines
Crazy Cat lady
6730 reviews
N/A
8 months ago
Believe the reviews that tell you it s
Believe the reviews that tell you it s a scam because it is These people are liars
glad i did it myself
6730 reviews
N/A
8 months ago
Glad I did it myself
Hired GS Vanlines after spending 2 hours on phone going over EVERYTHING we were moving 3 households paid deposit for 26 truck they suggested Made sure I could pay rest by Credit card During QA call was told no one ever recorded an inventory - waste of 2 hours Move DayMovers were 2 hours late Only Driver spoke VERY broken English Driver had to ask 3rd guy s name same guy jumped out of truck with shirt inside out backward - not even wearing company shirts so why have it on wrong Driver looked at all stuff arrived at house drove to storage back to house then forcefully came at me saying it would be extra charges because 100 will not fit I told him it would he again yelled at me It will 100 not fit I said Fine then do your best Driver replied Now I can listen to you Then Driver ARGUED with me about disassembling furniture told me he WOULD NOT do it at all Nor would he use moving blankets on my antiques both against contract Husband and SIL started disassembling furniture but stopped when I called Customer Service CS I called CS they said they had no record of me making arrangements to pay by credit card I also told CS driver was late rude to me and REFUSED to take furniture apart as in contract - CS told me I am sure that is not happening I sent Movers away CS called back and asked why I repeated they were rude refusing to wrap antiques and disassemble furniture And I had no other way to pay than CC CS told me the movers said I refused to let them disassemble furniture CS basically said I was lying that I was breaking contract by sending Movers away They broke contract first by not disassembling furniture wrapping furniture No Itemized Inventory Not professional Service Had wrong addresses on paperwork I don t deserve to be treated the way I was They made me feel that if they had our stuff we would never see it again without paying more than we agreed to Rented 26 Uhaul - had room to spare
D Alan Day
6730 reviews
N/A
8 months ago
This company is a bait and switch SCAM
This company is a bait and switch SCAM My daughter picked this company based on a nice sounding guy and the lowest moving costs 2600 They generalize the cubic feet based on the phone call A down payment of 967 was made which becomes non-refundable after 48 hours Legally not true 2 weeks later a Quality Control lady calls and determines that the cubic feet is much higher and demands another 800 down payment for a total cost of 4100 Example my daughter said she had a queen size bed The company assumed that she only had a mattress No it was a complete bed box spring mattress headboard and foot board If you try to back out she will threaten you and tell you the original down payment is non-refundable Check with your bank mine was willing to go after the money My daughter at this point was sucked into a bad situation and continued I had her get on a video call with this Quality Control woman and go through the house to be exact on cubic feet and extras This included an extra flight of stairs in her apartment When the movers came they charged an extra flight of stairs because PAY ATTENTION TO THIS it wasn t found on the contract even though their quality control woman discussed the inclusion Now GS Vanlines played dead and didn t answer or return phone calls Please read all the reviews of this unscrupulous company If you still choose them I RECOMMEND NOT start with a video call WITHIN THE FIRST 48 HOURS to have total agreement on the estimated cubic feet of belongings and any extra charges such as flights of stairs THEN double verify everything you discussed is embedded in the contract BEFORE YOU PAY ANYTHING
Sheryl Hunt
6730 reviews
N/A
8 months ago
DO NOT USE GULF STREAM VAN LINES FOR ANY REASON
If it were possible to give negative stars I would Every thing I was told before my move was retracted on the day of the move when they had us over a barrel and thought we didn t have any option but to pay the exorbitant fee they were trying to put on us I was quoted the move from Pensacola FL to Branson MO would have an estimated cost of 6542 I was precise in my inventory and had everything on an Excel spreadsheet I was told the movers would be able to disassemble our pool table and reassemble it on arrival for an additional 300 Everything I was told was a complete lie They said my furniture was larger than other peoples furniture They said they underestimated packing materials by over 1000 They said their moving person didn t know how to disassemble a pool table and certainly wouldn t be able to put it back together so now I m having to pay another 500 to a private pool table installer to get it back to its premove condition Knowing we had a 4 000 square feet home with 4 bedrooms 4 baths they showed up with a small truck and told me it would be an additional 12 000 to move everything we had We refused to pay the additional fee which resulted in us having to rent a UHAUL and move what would not fit on the truck to 2 storage units in Pensacola We worked most of the night to accomplish that because we were closing on the house the next morning and had to be completely moved out My husband had to fly back to Pensacola rent a UHAUL and get help to load it to drive it to Missouri Interestingly the agent I had been dealing with was suddenly ghosting me when I tried to call to find out what in the world was going on He should be ashamed I don t know how he sleeps at night knowing he is knowingly scamming people A woman claiming to be a supervisor took my call and was snarky rude and obnoxious We are senior adults This may border on elder abuse DO NOT UNDER ANY CIRCUMSTANCES GIVE THIS COMPANY ANY BUSINESS The only way I know to hold them accountable is to tell everyone I know about our bad experience I had two family friends that asked for a recommendation for a moving company and had to call them back and tell them NOT to deal with Gulf Stream Van Lines because of their shady business practices
Jarrod Poole
6730 reviews
N/A
8 months ago
Avoid this company like the plague
Avoid this company like the plague typical bait and switch moving company that will completely lie to your face They will lock you in at some fictional price and then triple the cost when it comes time to actually move I wish that I would have trusted the other reviews that I had read online prior to making the poor decision to trust them I had laid out every single item that we planned to move had it in writing and then was told that we had somehow magically more than doubled our load Please trust me when I say that this company is not worth your time If I can prevent this from happening to another family It makes the 1600 nonrefundable deposit I lost sting a little less Also to make the situation worse I had spoken directly with the CEO of the company to try and get him to sympathize with the fact that I simply could not afford what they were trying to charge me My wife and I had just recently had our son who was born with medical issues that were already themselves putting us in a financial bind When I let the CEO know if this his response was That s great Even though that does not specifically relate to the situation it does shed light on the character of the company And I feel like that is worth noting
Rachel Rico
6730 reviews
N/A
8 months ago
They keep your deposit because they fai
They keep your deposit because they fai to tell you it must be in writing within 48 hours Legally one is allowed 3days Jen was rude when I tried to cancel the contract over the phone and hung up on me Beware of this company
Ron Sloboda
6730 reviews
N/A
8 months ago
Don t give any deposit to Gulf Stream
The rep promised me that if I canceled the order within 48 hours I would get a refund of the deposit I canceled within 24 hours and they refuse to refund any money Do not use this company
Sonji Major
6730 reviews
N/A
8 months ago
Gulf Stream is a SCAM
Gulf Stream is a SCAM My sister and brother in law were moving and were quoted a price of around 2790 00 based o The items that needed to be moved they asked specifically what needed to be moved when the truck arrived they were only given 200 cubic feet to put their items in the truck with other peoples furniture And then quoted a price of 8000 00 Run for the hills Customer service is horrible very misleading business practices