Gutsycaptain Reviews

Misleading advertisement out of date product and broken seal

I thought i was purchasing 12 400ml bottles of kombucha directly from the Gutsy Captains web site as it was advertised as This pack contains 12x 400ml bottles of Kombucha Zero 2x Original 2x Raspberry 2x Ginger and Lemon 2x Pomegranate 2x Passion Fruit and 2x Watermelon and Mint Paid nearly 14 just to receive 4 x 400ml bottles Really misleading However this wasn t the biggest problem One of the 4 bottle s best before date was 27 12 2024 The seal on the bottle top had also been broken and half of the content was missing I have tried to contact customer services on numerous occasions but have received absolutely no reply Really bad customer service and misleading advertisement Avoid at all costs plenty of other alternatives on the market Only gave 1 star because i had to give something

Entirely fraudulent seller

Entirely fraudulent seller They ve had my order for over a week now but no news on delivery and no response to my chasing them via their contact forms either I ve had to ask my credit card company to refund the payment

Absolute trash customer service

Absolute trash customer service More than one week to receive it and absolutely nothing done by the company ZeroThis happened in Barcelona

Non-Existent Customer Service - Resolved

I ordered 4 8 liter packs of kombucha and only 2 of them were delivered Of the delivered packs one of them only had 7 bottles of kombucha I contacted the company the next day and no response I contacted them again and finally got a response but no resolution Ten days have now passed and I still don t have the kombucha or a refund I contacted them again on 3 12 2024 and once again no response I am very disappointed as this is my favourite brand of kombucha Update - apparently my emails went into their spam and it took them over a month to find them The issue has now been resolved and my faith fully restored