Gymone Reviews

Horrible experience unsubscribing

Horrible experience unsubscribing I was debited after cancelling my joint subscription with my roommate in 2024 January My roommate try to email and ask for help at the help desk for months with no luck Then I got an email that my debt since I refused the payments will be passed to a debt collecting agency Then I emailed customer support they just sent me a year-old document which proved that I subscribed in the first place saying they got a new subscription from me after cancelling They provided no further help or effort to solve this problem when I a customer was clearly not happy Then my roommate called them and resolved the issue This process took months

My bag was stolen from the change room

My bag was stolen from the change room as i was in the bathroom and they didn t want to do anything about it Couldn t even check the camera to see who took it

We revived incasso from this poorly

We revived incasso from this poorly managed organization They request us to pay while we unsubscribed in 2021 We have not been members ever since Shame

GymOne tries to charge 4 years of subscription for cancelled membership

GymOne tries to charge 4 years of subscriptions after cancellation We made a Samen together membership in 2020 September We soon moved and cancelled the membership in the 14 days cancellation period We thought membership was cancelled for good Now they want payment for 4 years of supposed membership where we did not even know we still had a subscription Ridiculous They do not respond to emails just send the claim to collection agency

Asked to cancel 4 separate times and refused

Asked to cancel 4 separate times - Gymone stated that it could not be cancelled early even if I paid the remaining balance for the whole year I left the country with confirmation in writing that the account was clear I then receive an email from debt collection agency that I did not pay for September when the account was cancelled in November This was paid then I received another email from same debt collection agency stating that I owed for cancellation costs even though I was forced to pay each month and they refused to cancel my contract I went 10 times to the gym and I had to pay two separate accounts for debt recovery after paying for the full year the customer service is terrible I do not recommend using this gym to anyone

I am extremely disappointed with my

I am extremely disappointed with my recent experience at Gym One When I requested to pause my membership due to a medical issue the gym initially stated that they required a doctor s note After I pointed out that their Terms and Conditions did not require proof of injury or illness they suddenly updated their contract overnight to include this requirement clearly to cover the point I raised This behavior is not only unethical but potentially unlawful under Dutch contract law as changes to the Terms should not be applied retroactively without proper notice Despite several attempts to resolve this fairly the gym refused to honor the original contract and insisted on documentation that wasn t required when I made my request Additionally freezing a membership should be a flexible option for members not something restricted to injuries Life circumstances change and members should have the right to pause their membership without facing unfair hurdles I would caution anyone considering a membership at Gym One to carefully review their policies The gym may change the rules at any time to suit their needs which is unacceptable Based on my experience I cannot recommend this gym

Great Gym

Great Gym Staff always Friendly

Very happy with the gym in Wormerveer

I am visiting GymOne in ZaandamEverything is fine really satisfied with service Just have a one suggestion maybe it will be nice if they can bring armwrestling table in gym I think it will be very interesting

Gymone Rotterdam

GymOne is a very good gym with very good and attentive and helpful people working with everyone who comes in It is always a pleasure going to the gym The gym also has a family atmosphere