Haarathome Reviews

Lobster kit awful Haar not interested

Lobster kit arrived on time well packed Food awful Supposed to feed 2-4 4 buns only enough lobster dressing etc for 1-1 5 buns Onion salad was one spring onion and few thin slices of cucumber Haar refused to refund as kit delivered Not interested in it being inedible i cancelled the burger kit ordered for following week Not interested have contacted food standards agency 29 7 pp as itison offer sent them photos no comment to them

If I could give this 0 stars I would

If I could give this 0 stars I would Measly lobster it had been starved for months before being caught The carb was 90 brown meat the slaw average basically this Brocolli Must be gold dust - horrified please don t buy Please

A sad and disappointing anniversary

Having received their emails for a while and admired their products I was very excited to order the luxury lobster and crab box as a 40th wedding anniversary gift for my parents to fit with the Ruby 40th I had ordered this a few weeks in advance with the delivery scheduled perfectly in time for the day itself On the day of delivery Friday I received both an email from the delivery company APC as well as HAAR at home to say that the delivery had been delayed but that the food would be still fresh and delivered the following day Saturday Saturday comes and no food arrives nor have I had any correspondence or updated tracking details from APC and I can t get in contact with either HAAR at home or APC via phone or email Monday arrives and there is no answer still from HAAR at home on the phone despite both times being within advertised opening hours nor response to multiple emails The box arrives and unsurprisingly contents are no longer cold Multiple days later I have still not had any response to any form of contact despite multiple attempts over a number of days and frankly am very disappointed I appreciate that sometimes delivery delays are out of HAAR at home s hands however I am very let down by the clear lack of customer service particularly for a box costing almost 100 - I have not had any response to emails nor any contact for what is effectively a faulty product provided It wasn t my intention to gift my parents food poisoning for their wedding anniversary

Spam spam spam

We ordered a perfectly ok meal it was fine no complaints though not amazing What we have experienced since needs flagging to potential customers If you order a meal or make contact with them you will get deluged literally on a daily basis from them They change addresses so sending to junk doesn t work When I unsubscribed from emails I then started getting a torrent of text messages Please be very careful using this firm I for one really regret it

Repeat customer has had enough and won t use them anymore

Let me start by saying I am a repeat customer who will never go back to Dean banks either his restaurant at the Pompadour and the Harr at home Agree with the other reviews the price exceeds the quality and this time I m I ve been left with a really bad taste in my mouth We ordered the festive feast for new year I d actually planned to eat the meal on the 30th however without any warning it arrived a day early and everything was frozen So no chance of it defrosting in time I called them and they said this was because of the postal strike and overloading with couriers but as we paid 10 for a small overnight courier this shouldn t be the case And I would have liked the choice because if I had known it was coming frozen I would have cancelled my order However I m sure lots of other people would have done as well which is why they didn t ask The consistency of langoustine and lobster was rubbish because they had been frozen I also decided to keep the steaks for another occasion as they were hard frozen already I defrosted them today one of them smells lovely the other one has brown on it and just doesn t smell very fresh I am absolutely livid and will never use this lot again

We ordered online

We ordered online thinking that we had ordered a gift for delivery A week later we checked in and were told that the giftee had to confirm even though we had entered in the delivery address Given that the celebratory time had long gone birthday we cancelled and we assessed a 15 GBP admin fee for the sake of time No desire by the organization to apologize for their web design

I d go with zero stars if that was an

I d go with zero stars if that was an option Portions missing from our box for two so only enough for 1 messed our date night up Food quantity does not match photos on website Tried to contact customer service on multiple occasions no way to contact get emails saying email rejected as mailbox under maintenance this has gone on for 6 days now Get things go wrong but zero customer service not good at all this is a premium priced product which lacks in value quality customer service in our recent experience

Disgraceful Don t waste your money

Don t waste your money Ordered for two what was advertised as a premium product and priced the same The box contained some extras champagne at an expected price potatoes bread caviar however the base meal wouldn t even feed one person There was one dried broken old crumpet smaller than a warburtons shop bought one One small pouch of lobster weighing at 70g between two people one small octopus tentacle weighing 60g and a few thin slices of trout and a small lump of rye bread I spoke to someone on the phone assuming this could only be a mistake as a product priced so high meant to feed two adults could surely not arrive in such meagre miserable portions however they were utterly unapologetic and stood behind the defence that it is advertised as meals being shared between two adults When asked if they get many bad reviews she told me not at all - one quick internet search unveiled a string of similar experiences to mine This is just such a disappointing and sour experience as I feel I have been fleeced out of money and yet Haar get away with the bare minimum This firm should be looked into BUYER BEWARE you re better off taking your money and buying the ingredients yourself at a fraction of the cost An absolute disgrace

Very poor value for a so-called luxury

Very poor value for a so-called luxury product Content did not match the pictures description The elements included did not in anyway justify the price