Hafele Reviews

Absolutely shocking customer service

Absolutely shocking customer service Waiting nearly a month for someone to get back to me with a price and availability I will never attempt to purchase from them again

A simple thing like a hinge would not

A simple thing like a hinge would not be replaced without going round the houses A kitchen door hinge failed and there is a lifetime warranty organised by this company which sounded great I had no invoice for the individual item because it was a kitchen installer who sold me a one-stop package and they now ceased to exist So common sense would say if someone can submit photographic evidence or even offer a video call to show this is a genuine claim yet there is a missing piece of paperwork due to the fact the company no longer exists wouldn t you think a goodwill replacement would be appropriate I can think of many organisations who would use a commonsensical approach But not this firm They have a long winded process of going to a dealer for a replacement which in my case does not exist Their competitor Blum I had a similar issue with they were amazing and simply sent me a small hinge in the post

Pull Out Waste Bin Door Front Mounting two tier bin system For cabinet width min 400 mm 1x 34 2x 16 l Art no 503 33 502

I ordered a Pull Out Waste Bin for Door Front Mounting two tier bin system For cabinet width min 400 mm 1x 34 2x 16 l Art no 503 33 502 Not happy with the quality very flimsy for the price paid but the supplier would not take back as it was not faulty Told me to contact Hafele directly Hafele call taker was rude and dismissive as they only deal with trade and told me to take up issue with supplier With no options other than to forfeit the 200 paid the bin was installed It is a very expensive mistake and Hafele customer service was non-existant - If the bottom bin is allowed to get too full rubbish catches on the upper bins The handles on the two upper bins are so flimsy that they pop out every time I try to remove the bin s to empty Design appeared to be good in theory - but quality is poor and design is flawed Like Trotter s Independent Trading - no money back no guarantees

Rude customer services

This used to be a great company with good customer service Now they are just down right rude The website was always a mess but has improved somewhat recently but having to wait weeks and weeks for delivery means I wont use this company again

Disgusting delivery charges on the

Disgusting delivery charges on the smallest of items Lying about delivery times You pay for next day and very rarely get it 8 95 delivery on tiny items that weigh what 3-4 ounces Use other companies

Terrible bins

I bought Hafele bins on the recommendation of my kitchen joiner Then I tried to find bin bags to fit Because the bins are short but wide it has proved impossible unless I want to put a 60cm tall bag into a 30 cm tall bin I know you need extra but not double the height I am no eco warrior but I have more concern for the environment to waste that much plastic on every kitchen bin load I tried to talk to the customer service department but they were not interested The said consumables were not their problem they are mine though since I cant find a bin bag to fit Having to return the bins and not at all impressed with the service

Cyber attack but no manual backup whatsoever

At time of writing Hafele IT systems have been shut down because - according to a splash page on their website - our company has been the target of a cyber attack from an external source I empathise However over a week on - and with no timescales for fixing the issues - they still don t seem to have any manual backup in place With the website and products inaccessible all my kitchen designer needed was the latest catalogue for me to browse and choose corner storage However when called Hafele customer service weren t even prepared to take down the name of their trade customer and pop a catalogue in the post Terrible customer service no flexibility common sense and good reason to take my business elsewhere Who knows perhaps the cyber attack came from a disgruntled customer

What a crowd

Don t bother talking to them if you are a small business You will be frowned upon and discouraged by ridiculous delivery charges 100 on goods worth 230 The one courtesy you can expect is being asked if you really wish to spend money with them

Customer service awful I have had

Customer service awful I have had problems with 2 kitchen products and despite being polite and trying to advise them of the ongoing problem I have to say there attitude to both myself and the retailer was shocking They were sending magic corners out with left hand brackets instead of right hand 3 further replacements arrived all the same Staff are rude and very unhelpful