Based on authentic user experiences
Boyd Morrison
6734 reviews
N/A
7 months ago
Avoid them
so 1st they never replied when i discovered a crack in my brand new bike turned out to be the paintwork and not the carbon 2nd they dont repair the batteries so when they do fail and they often brick themselves when fully charged it will cost you about 1000 to replace it 3rd they have just sent me notice that the tracker a service i paid for will no longer function Simply avoid this company if you value customer service haibike is simply kak
Erik Sj blom
6734 reviews
N/A
7 months ago
Non-existing Customer Service Non-existing Warranty
Bought a brand new Trekking S9 Motor died after 200km Haibike refuses to answer warranty claims and e-mails Local Haibike dealer also refuses to handle warranty claims for bikes not bought at their store If you buy a Haibike you essentially have no warranty unless you re willing to file a lawsuit
Jake Williams
6734 reviews
N/A
7 months ago
Avoid after sale support is useless
After sale support is non existent I purchased a Haibike Alltrail 8 I have had a number of issues with it including a faulty rim I was advised that the second you ride the bike the wheels are no longer covered I will definitely not purchase another Haibike Avoid
lawrence howes
6734 reviews
N/A
7 months ago
poor after service
pointless buying a haibike if your looking for accessories i have a new alltrack6 29er 2023 and its impossible to buy a kick stand on pannier rack ect and dealers can not get them either stock is not to be had