Hairgrowthco Reviews

This company doesn t care about

This company doesn t care about delivering quality products to their customers because the products you receive are damaged or defective On January 30 2024 I ordered a 8 oz bottle of Chebe Rice Water Leave-In Conditioner an 8 oz bottle of Follicle Strengthening Chebe Rice Water Shampoo I thought I was going to get good quality products but instead received two bottles with damaged safety seals and the bottles partially filled So I messaged custom support with the Hair Growth Company told them what happened and requested a product return A week later I received new products but unfortunately these products were damaged too The conditioner has a broken seal and this cosmetic product was leaking out of the bottle and the shampoo had undissolvable white sediments at the bottom of the bottle I tried shaking it but this didn t help I messaged customer support with Hair Growth Company but it doesn t seem that they care because they never gave me a product return

two separate orders arrive missing one item each

I had two separate orders arrive missing one item each when I used the 50 off discount code that they constantly send with NO reply to any of my 4 emails No customer service reply at all No acknowledgement BUT I did get yet another email about their customer results

I will never order from this company

I will never order from this company again I had to return my unopened product and contacted the company for a return address I was provided a P O Box to return the product I paid nearly 13 00 for shipping Needless to say Hair Growth Co provided me with a P O Box that they no longer own I spoke with someone at the post office stating that the company is still using the P O Box and the packages are being returned back to the sender therefore forcing the package to be out of the return window

I bought from this company before and

I bought from this company before and there was no issues but now I don t know what happened They took my money and didn t ship my purchase I emailed 2 different occasions asking what the issue is for No response

Repeat customer but will never buy again

Repeat customer until I was sent a rancid product that smelled horrible It s my opinion that it was made with the cheapest seed oil because it didn t absorb Emailed and asked to send back at my expense to exchange for different bottle Did receive email back saying they don t do returns or exchanges and given a promo code to buy again I would never buy again and neither should anybody else

0 stars Sent wrong item unable to reach customer service

I ordered the Extreme Hair Growth Bundle which was supposed to come with a bottle of 10 in 1 Hair Growth Serum--I did not receive that Instead I received a bottle of gummy vitamins that are made with fish which I can t use since I m vegan and that have food dyes listed in the ingredients list which I also avoid I tried emailing customer service at multiple emails that were listed on their contact page but all my emails bounced back as undeliverable I tried contacting them via the chat on their page but was left on hold indefinitely I made a comment on one of their Instagram posts about this issue and it was ignored Either this is a scam or the company is just incompetent--sends the wrong items and doesn t reply to attempts to fix the issue I will never buy from this company again and am telling other people how bad this experience was

They lie

I ordered some shampoo and conditioner for my son Over a month ago I never got it When I emailed them and they finally answered they said they would send another order free of charge and asked me to verify my address which I did Never got tracking info or anything So I emailed a few more times with no response Finally they responded when I told them I d be contacting the BBB They offered a free of charge shipment they asked me to verify my address again and I did Still haven t got tracking info or shipping info No phone number to call You have to leave a message with a bot and then they email you if they want to I will Not be ordering from them again

Lot s of terrible issue with this company read below

I had high hopes in this company But I feel they are careless in many ways First of all their customer service like phone and chat service are a joke Chat always says wait time is longer and then quits on you because they close shop at a certain time Also their phone doesn t even exist in registry so can t even call them And can t send them email and returns back because it says mailbox unavailable I think they designed their system to be inaccessible and remove accountability and connection with customers That s DIRTY The other is they don t seem to have consistent product quality My second order had a different smell and feel compared than the first And then the worst is this I ordered their vitamin gummies that was fully plant based according to the product description and picture But I received different one that has fish collagen I have dietary restriction They can t just up and send me whatever they want That s WRONG They replied to my complaint saying i can return it if I want And said they changed the ingredients to improve the taste I see no motivation on their part to fix the product description on their website so people don t get tricked I feel cheated Atleast I should receive what I ordered I have picture proof of what I purchased from the company site and what I received in photo So DISAPPOINTED

I have been a customer for 4 years

I have been a customer for 4 years always have received my orders but this time is different I place a order May 23 showing shipped never received sent email came back as undeliverable What is going on hairgrowth Get it together losing customers and I will be one of them going with Bask and Lather maybe they know how to treat their customers