Hamlingtons Reviews

Unbelievable

Why don t you try Timpsons I took our 50 year old wedding ring precious as it was on loan from my husband s finger to Hamlingtons I wanted to discuss it s condition and to have two words engraved inside to celebrate our Golden Wedding Too difficult for us go to Timpsons was the response and the ring was handed back to me and I was dismissed We have had excellent work done by Hamlingtons in the past including rebuilding my own wedding ring and it was without hesitation I took my husbands ring in for care and attention Shame and an odd way to loose a customer

Deeply unpleasant unprofessional uncommunicative

Great when things are going well but when things don t go to plan they fall apart An easy job that should have taken a week took six weeks Rude uncommunicative conflicting communications when they did bother to communicate All capped off with a temper tantrum by the owner I would recommend shopping around and finding a jeweller that is better equipped to deal with busy periods and who has experienced staff who know what they are doing

Hamlingtons fine jewellers in Warwick

My experience with Hamlingtons jewellers Warwick was terrible DO NOT use this Jewellers unreliable poor customer service and an aggressive owner that would rather argue than apologies took my wife s engagement ring in for a very minor repair x1 claw had snagged on my wife s jumper and was raise by a fraction during normal ours we took the ring for repair the door was locked a member of staff approached and opened the door my wife explained and the member of staff took the item stating that it would be looked at on Tuesday 11th as we had not had any communication regarding the time scale we called on Wednesday 12th approximately 3 30pm the guy on the phone made various excuses and had the audacity to suggest that it had not been booked in correctly as it was accepted at the door and that it would take x 2 weeks he was very condor-sending i explained this was unacceptable as i could have had it repaired in the the Jewellery Quarter in Birmingham 30 mins down the road as a result i said that i would collect the ring and take it somewhere else the guy then said its was being worked on now so this was not an option i then called my wife and we decided that based on the confusing and what sounded like untruths on the phone i should collect the ring so called the shop back and said i would be collecting the ring and do not start any work arrived at the shop was confronted by x 4 men that would not allow me clear access to the counter i collected the ring and said i would be putting in a review as it was a shocking way to carry on then a guy got aggressive and stepped towards me trying to intimidate me it transpires this was the owner apparently who then proceeded to try and ague i said i don t need to stay for this and left as i was walking away he the owner was shouting at me as i walked to my car so unprofessional i will not be recommending this shop to anyone perhaps that why it only has 3 stars and not 5 as one would expect from a high quality Jeweller Go to the Quarter in Birmingham every time my recommendation

Unwelcoming staff

Extremely dissapointed with the manner in which we were treated by the staff at the Leamington store We did not feel valued as customers After asking whether they sell any silver necklaces they quickly shut down our custom by saying they only sell gold and platinum with absolutely no willingness to offer other similar pieces of jewellery like white gold that we would have been happy to look at On their website it says come along to browse their beautiful selection and we did not feel welcome to do that You would think a shop clerk would want to showcase and sell their items but it seemed they just wanted us out the door We will not be returning I ve never left a bad review before however my mother and myself left feeling shocked after this experience

Really bad

Really bad I bought a ring with diamonds the ring was supposed to be a birthday present and on return home have discovered one broken stone another stone with inclusions and white gold is already rubbed off I have called and took the ring back the money were returned only after weeks of deliberations Honestly avoid I got the money back but they deducted the cost of my rings readjustment trying to charge me 50 more that another store I have seen service and this is not a place to put your money in for a good memory

Awful Experience - Unprofessional Arrogant Rude

I would give zero stars if I could This is by far the worst jewelry store and business owner I ve ever had the misfortune of dealing with The owner is not only rude but also downright abusive From the start it was clear that customer service was not a priority here Every deadline was missed including the initial consultation with designs that didn t meet my brief and extremely poor communication The entire experience was frustrating and incredibly unprofessional The owner was even rude about my mother and became very personal with vile insults when I didn t approve the designs which didn t match my brief or expectation From looking at other reviews on Trust Pilot there have been other cases similar to mine

George at Hamlington s Fine Jewellers

George at Hamlington s Fine Jewellers Warwick was extremely knowledgeable and helpful The shop is very inviting beautifully set out The staff and very friendly and helpful thank you for a wonderful service Theresa Kennedy

Great service lovely gift

Popped in for a last minute Christmas gift for my wife - welcoming friendly staff great service was even offered a glass of champagne My wife loved the necklace

David designed a beautiful bubble ring

David designed a beautiful bubble ring for me using the stones from my Grandmothers rings that had been left to me It was a wonderful experience