Home - Hand & Stone Massage and Facial Spa | Relaxing Massages & Rejuvenating Facials Near You
Based on authentic user experiences
donnie allgood
6779 reviews
N/A
9 months ago
Very bad experience not worth gift card used
Wife had gift card went in asked to focus on her hands and feet and legs because of her pain they avoided those places period when it was over they barely touched her at all she said she been several massage places and this place by far was worst ever experience ever
Dedra Demaree
6779 reviews
N/A
9 months ago
Don t go here
I had great massages with one person who has since left the practice The other massages I have had were mediocre and one massage therapist was even a bit rude to me when I asked her about what she was doing I was being curious - she assumed I was questioning her It s also very hard to book appointments in a timely manner However my biggest complaint is with management I was upsold then 6 months later was trying to use up my points before canceling after I realized that this was not a place I wanted to continue to visit The front desk people guided me as to how many appointments I could book to use up my points and for the next two appointments I confirmed that we had set it up right to use up my points right before membership ended However on my last massage appointment I was charged I was told my last point had expired and that massage wouldn t be covered The manager called me to talk to me about it as the front desk person assured me but Tine e the location manager was very difficult to talk to and said that she didn t know if me or the front desk person was being untruthful and that there was nothing she could do about it I requested the number of the corporate office and she gave me an 866 number that lead to no one just menus such as how to locate a spa near me I have sent 8 help requests over the last 10 days and received no assistance Be warned Don t join their membership program If you need a massage find a more professional location
Janet wendover
6779 reviews
N/A
9 months ago
Bad customer relations very inconsistent
They can use consistency in their cancellation policies I m told in person I ll have a six month freeze out in my acct as I m moving and have 10 services 799 50 in total accumulated that I can t use After that my membership can be cancelled They called today wanting updated credit card info as only two months have elapsed in my freeze and now I m told that s as long as they can do And in order to cancel I ll have to pay one more service NOT a cancellation fee I m not giving my updated info This is freaking ridiculous You already have almost 800 of mine in services I can t use as I ve moved out of the area now you want meTo pay for yet another one I won t use No way Hold you hand you know where I m not giving you a dime
Weburtin
6779 reviews
N/A
9 months ago
Membership cancellation in error
Called co back in Oct 2023 to have the form to cancel and was advised someone would call me back Someone did call but I was not able to answer and never called back so someone decided to cancel my membership anyway without my approval or the required form Since I don t check my emails I had no idea this was done by the company Went in today to schedule an appointment and was informed I had no membership and lost credit I was furious since I never sent the required form and was told this was done due to my initial phone call requesting the form I will be following up with management and for now will hope they correct this error I have never heard if anything like this from a company The hard and stone I attended is in Ocala Florida This experience was my daughter experience with the company and I had a membership which I canceled and did complete the form which I was told you had to do to cancel Hand and Stone canceled her membership and she had no idea I am hoping the manager will give her the credits she lost due to their error
Rose Wahren
6779 reviews
N/A
9 months ago
I do not recommend getting a membership
Today I would give less than a star if I could I had been a member for several years at Hand Stone and even brought friends I spent several thousands of with them I ended up canceling my membership in January and was told I had a year to use my last 3 packages When I called today to set up the apts I was told I had no packages left - they expired in April The new manager at the Miamisburg location offered to send me a copy of the cancelation document I signed instead of working through this I took the word of the previous manager and didn t fully read the document because I was in a rush Shame on me obviously don t trust what they say - it s all in the fine print
Ed
6779 reviews
N/A
9 months ago
Misleading advertisement and lousy services
Hand and stone Misleading advertisement and lousy services They have promotion for a new customer 1 hour Swedish massage and free facial massage for 79 95 together My wife went for it and 2 hours later she got out without 179 90 they canceled the online promotion for the new customer The body massage was like a feather touch and inconclusive even she asked for a different intensity Conclusion unprofessional business practices and unprofessional services Never again
Beth Storicks
6779 reviews
N/A
9 months ago
Worst massage I have ever had
She had a nice personality but it was the Worst deep tissue massage I ever had It s suppose to be relaxing but it wasn t She was too fast with her motion in giving the massage Didn t even try to work out the knots in my back I had other massages there with Monica but I guess she s not there anymore Didn t see her name
Rebecca
6779 reviews
N/A
9 months ago
BEWARE
I have been a member for about 8 months I found while I do enjoy the facials I don t enjoy the pressure to add products and services and EXORBITANT tip suggestions I also had 1 massage - was told their therapists were skilled at medical massages and as I have a neck fusion tried one Therapist didn t speak English and had no idea what I needed As of May I sent in my request to cancel per their policy and have been completely ignored Finally went in yesterday and was told they would email a form I need to fill out I asked for the form then and there and was refused Called owner manager today and after much runaround was finally sent an email acknowledging my membership cancellation However based on reviews I will also need to dispute payment withdrawals because apparently they keep charging despite your membership cancellation
Mary Lou Sander
6779 reviews
N/A
9 months ago
Disappointed members
My Husband and I are both members and have found it difficult to make appts The receptionist is not friendly and has even accused me of yelling at her when I was disappointed with the lack of availability to make an appointment I have a strong voice and was speaking in my normal manner and tried to explain that to her I am a handicapped Marine veteran We are 5 months behind because of the lack of therapists and availability of the ones they have I find this business a big disappointment
Kayla Roddy
6779 reviews
N/A
9 months ago
I feel like I got swindled and my massage was very average
My massage was very average The man who massaged me asked me a couple of questions that made me uncomfortable I also feel like I was swindled No where on the website does it says the price of a massage is 150 it says it will cost 79 95 when I signed up I was then talked into a membership but they weren t transparent about terms and conditions it was very very confusing I m not happy I just wasted 150 for an average massage and very vague information
