Handmadekitchens-direct Reviews

Excellent in all respects

We have just finished having our kitchen installed It s our second from handmadekitchens-direct co uk as we are serial renovators and have installed one in each of our last 2 houses We have a kitchen that is absolutely as good in terms of quality as any we have seen at any price including the so called top companies who charge 50 000 plus Ours cost 5400 inc vat But equally important is the fact that for the second time they were pretty much the only company we dealt with in our whole renovation project that were a delight to deal with They are always helpful and knowledgeable and did what they said they would do We are happy to recommend them and the builders we used are also now using them

Terrible Sales experience

I have never received such rude presumptuous and frankly obstructive service I said I was enquiring about a kitchen and following up the email I had written I was told it must be in the trash I was informed that my enquiry was pointless since the sale was finished I responded I didn t ask about the sale I was told I wouldnt be able to order and receive a kitchen for 9 months That there were no prices available and although I sent in the plans as recommended by a member of staff over the weekend I was rudely informed that they were useless and when I referred to the design service described on the website I was told well I m not a designer When I said well can you give me an idea of how much the kitchen in gallery 1 cost She said no and that the non sale items were so expensive implying that I wouldn t want to pay or couldn t Bizzare and unhelpful and I would say bad for business

Superb Quality and customer service

We were primarily attracted to this company because they are one of the few who actually make their own kitchens in England and we like to support British manufacturing wherever we can I was pretty confident after a visit to their showroom and then the quote that came though was lower than our quote from Magnet even though this was made to measure I have to say the quality of our kitchen is superb and the customer service was spot on I m happy to recommend to anyone who will listen

Absolutely lovely kitchen

Beautifully made solid wood kitchen lots of options for cabinets and a great service from the team I am so pleased with my kitchen even the people who installed the worksurface commented how lovely and solid it was Also although I assumed it would be much more expensive than some of the other Kitchen companies it was in fact a lot cheaper than some of the mid range stores e g Magnet Well worth looking at especially if you enjoy doing the designing with great help and advice from Jacky ensuring I didn t make any sizing mistakes

I love our new kitchen

I love our new kitchen Great quality for us All the tradespeople we had in to fit the kitchen or work for us all commented on the quality and the price Very helpful and polite when planning Can t fault them Would definitely recommend

Im really surprised to see some of the comments Excellent product and company

Im really surprised to see the comments on here As I m about to order a second kitchen from them I thought I would leave a review I found the company professional and helpful from the off When I was worried that I had gone over budget they suggested changes I could make to save money The kitchens are meant to be painted so they come unfinished This does mean some sanding rehanging doors putting on your own handles but I managed to fit mine myself with a friend Having just sold the house I can honestly say that the kitchen sold the house for me I have had 2 friends order from the company on my recommendation and both have been very pleased

Very pleased with this company

Very pleased with this company We bought a large kitchen in 2017 for our brand new extension The ordering process was straight forward and we enjoyed planning the layout on our own with some advice and tips from the company The customer service we received was spotless and the quality of the units very good indeed There was one cabinet that didn t align properly and they promptly replaced it at no extra cost A year later I asked to purchase an extra appliance door and again the service I received was excellent We have a stunning kitchen which everyone comments on at a fraction of the cost of buying it on the high street We would thoroughly recommend this company

Having worked in the British furniture

Having worked in the British furniture industry for 43 years the materials and construction were important to me when choosing our kitchen We needed a functional kitchen that a busy family can use everyday without worry Similarly the design and quality had to be in-keeping with the original features of our home built in 1928 We wanted to maximise the space and HMK had the ability and willingness to provide the units we needed We had lived without the kitchen we wanted for a long time so to have exactly what we needed and wanted has been fantastic for us HMK did everything they said in an efficient manner therefore we have been happy to recommend HMK to friends and family who have already ordered kitchens Andrew Margaret Smith

Excellent customer service

We have recently finished our new kitchen and are extremely pleased with the finished result There were some issues along the way but we were impressed by the customer service dealing with them As the units were unpainted and our build timetable meant we couldn t install or paint the units immediately some of the doors had expanded and didn t close They sent out a workman to rectify this One door was dented but a new one was sent without fuss Our builder fitted the cornice incorrectly Even though it was the builder s error HMK sent a replacement cornice with no charge The design team were very helpful but you do need to spend time yourself checking the measurements etc They have an impressive range of units so you really can get a kitchen to your requirements Overall if you want a beautiful bespoke kitchen at a good price then I d highly recommend HMK of Christchurch