Based on authentic user experiences
NA
6727 reviews
N/A
4 months ago
An absolute shambles
An absolute shambles do not spend your money here I had my reservations when reading they don t refund but stupidly I went ahead with the purchase I was told it takes 10 days to be packed and shipped fair enough but when I received my item it came from Salford I wore the item followed the care instructions and my item became faulty I was told that the item should dry cleaned but the label clearly states hand wash They had the audacity to offer me 15 off a new item as mine was not to par Then finally admitted fault and said they d send a replacement Twelve working days later still nothing I ve never heard anything like this in my life I really wanted to support and love this brand but I m so disappointed and the lack of customer service experience is shocking Do not shop here ladies
Boo Chou
6727 reviews
N/A
4 months ago
Very very bad customer service
Very very bad customer service more than one month I am chasing for a non delivery from ups and hanifa won t refund me I wanted to support this brand but this is a nightmare
Eryn Ford
6727 reviews
N/A
4 months ago
Item arrived with long strands of hair
Item arrived with long strands of hair and a chewing gum wrapper in packaging
Maia Lafrance
6727 reviews
N/A
4 months ago
worst customer service
worst customer service I asked for a refund for a top that did not fit and they mentioned I missed the time They did not want to offer a refund to my card but I fought with them to return for at least a credit since IM getting a different size I have been messaging them since November This is a graduation photoshoot which I had to push it back due to not having the correct size top but I have the bottoms They eventually returned money as a store credit for the top but gave it to me after they had a sale for the top which is still not back in stock I pushed my photo shoot first weekend in May and the top is still not back in stock and they don t know or can t give me a possible time of when it will be back in stock
ashley st clair
6727 reviews
N/A
4 months ago
Hanifa is Amazing
I have had nothing but a positive experience when shopping with Hanifa Everything from the clothing the marketing and the visuals are executed with absolute perfection each time Their customer service team is amazing as well They are always quick to respond and provide excellent service whenever needed Additionally I appreciate their transparency when it comes to order delays Obviously it is not ideal for an order to be delayed but due to the nature of the business I do understand that these things happen and I appreciate how Hanifa is quick to send out updates at their earliest convenience