Hannahturner Reviews

So disappointed

So disappointed I have other ceramics by this company that I love so wanted to buy a cat mad friend of mine a birthday present Made the order - if there is an opportunity on the order form I will always direct where to safely deliver the parcel if out Ordered on 22nd Jan 2023 nothing happened so contacted the company about a week later They apologised that Royal Mail had lost it and immediately sent a new one Now whether they didn t put the same delivery info on this parcel or not I don t know but Royal Mail wouldn t leave it - instead putting a card in the box - which has my signature asking them to leave it There is no options for me to have it redelivered to a neighbour so now an hour s round trip to the nearest post office to collect it I did try contacting the company again for help but no response If it wasn t for a present I would let it be sent back but this is now two days before the date - even though it was ordered weeks ago Completely fed up and disappointed in my experience - it isn t all the company s fault but they will choose Royal Mail so I have no faith in ever buying again which is so sad as the products look fantastic