Hanro Reviews

Intimates Lingerie UK Hanro Official UK Partners You can decide for yourself

- Website Experience a Was charged for shipping wrongly b Order was accepted but was not delivered as it was out of stock c While upgrading their website they missed out on sending me the link to my account on their new website -Customer Service Experience a 2 of my gently used Hanro boxers had concerns with the waistband so I wrote to them on 9th July 21 The concern was rejected ignored stating that they were an old purchase b I escalated my concern to the Head Manufacturing Hanro received an apology acknowledgment stating that this is a manufacturing defect A refund was approved immediately on 29th July 21 c Intimates Lingerie UK sends me a gift voucher for the approved amount after over 2 weeks on 16th August 21 I responded back asking for a refund on 16th August 21 d After not hearing from Intimates Lingerie UK for over a month I escalated my concern to their owner on 21st September 21 Here is his response -------------------------------------------------------------------------Good morningThank you for your email I have looked into this matter and found that we have dealt with it promptly and efficiently all the way along the line Indeed your previous complaints have also been dealt with very efficiently We are more than happy to refund you the payment but to do this we must have the same bank details that you supplied when you purchased the product Please send this directly to Beth you already have her address Thank you---------------------------------------------------------------------------e Intimates Lingerie UK was adamant on only refunding the small amount of 21 50 GBP to the original payment mode but also needed the sort code which I do not have as my credit card is an international one So after 20 emails in which I had to provide sensitive credit card bank account details in this GDPR era my refund was processed f Intimates Lingerie UK has confirmed that they have deleted my account with them that I am not on their mailing list anymore I had asked them to initiate this for me -------------------------------------------------------------So from 9th July 21 till 23rd September 21 two a half months is what it takes a Hanro customer to get their concern resolved that too after contacting Hanro directly following up -------------------------------------------------------------

AWFUL EXPERIENCE AVOID

Faulty stained item Non existant Customer Service My daughter only wore her new cotton lace bra for not even 2 hours and we then found a huge snag running at the front of the cup On closer inspection we also found there is a disgusting old looking stain at the front of the bra when the lace meet the cotton fabric We just don t understand My daughter is still very young she does not wear any jewellery has well kept child s nails and does not use any perfume or body lotion of any kind The so called Customer Service number is a ghost number it is an answering machine and nobody ever picks up the phone my emails and photos have been ignored and I can t find any other contact to escalate Utterly disgusted by such an awful experience and furious one of my daughter s birthday present is ruined and nobody seems to care Am about to involve Paypal to get my money back Never again My sister and now her daughter my daughter and myself are huge Hanro fans but usually buy in store this is the 1 st and the last time we order from hanro and I SO wish I had read the reviews of all the unfortunate customers who got abused and ripped off buy this horrible company before ordering from them AVOID AT ALL COST Fabienne Peron

Horrible return experience

Love the items but have spent ages trying to return two pieces due to wrong sizes Never experienced having bought something online where there was no assistance return-label included - and simply changing these two sizes will probably end up costing me more than half of the original price of the items- if not more Will never use their store again

Sent Wrong item Sent return packaging on 4 request Avoid

Sloppy service Sent wrong item Would not send return packaging till 4th request on account of cost to them Fancy marketing appears more important than customer service Wasted my time Avoid

Shoddy stitching No attention to detail

In canada a pair costs 100 Cdn For that money you might expect excellence I order two pairs Pair one OK Pair 2 had poor quality stitching with the waist band ribbon doubled over TWICE normal is doubled over ONCE I removed the label hoping to improve the bunching caused by the Double Double stitching It didn t improve the bunching and discomfort at the waist Hanro blamed it on me for removing the one additional bit of fabric Their label Most companies now stamp the label into the fabric to remove the discomfort of too much stitching Not this High Quality Brand Won t buy another pair of machine stitched waist band Shoddy

An excellent company

I buy all my underwear from Hanro The quality is excellent and the garments are all made in Europe a real plus I have never had any problems with ordering or delivery The orders always arrive in well packaged boxes within two days of ordering The sales team are helpful and friendly

Amazing service fantastic products and lovely people

From first click through to product quality the service at HANRO have been excellent Since my first HANRO order I ve become a complete brand convert The items are of sublime quality and clearly a cut above the rest in terms of finishing and durability Delivery was speedy and they have an easy returns service if you should need it First class all round - Keep it up HANRO team