Hanwag Reviews

I was on a hike in Sweden

I was on a hike in Sweden when my Hanwag boots lost one of the soles It ruined my holiday I went to the shop where I bought them and they sent them to Hanwag after 6 weeks they came back and there was no help from them I am disappointed because I thought it was genuine german quality boots Soles are not supposed to fell off

Don t respond to emails

Purchased a pair of boots which have gone missing during the delivery process Granted this isn t the companies fault however I now can t get a response from them I have contacted them on multiple platforms yet no reply Avoid

Premium price for rock bottom quality

Premium price for rock bottom quality Mine have fallen apart with minimal use whilst my much much older 35 Karrimor boots are still going strong Hanwag customer service say they are focussed on longevity yet I now have a pair of boots costing over 200 that have had minimal use and now need a new sole as it has started to come away from the boot Hanwag customer service also advise their boots are exposed to hydrolysis caused by natural ageing of the sole Again mine have had minimal use with barely any wear on the sole Surprisingly my very old 35 Karrimors don t appear to have heard of hydrolysis So there you go based on my personal experience Hanwag simply churn out rubbish with lots of glossy marketing telling you about their proud history and focus on quality and longevity In short if I d wanted a pair of boots to put on a shelf and just look at I m sure they would have been perfect However in terms of actually using them for any hiking I may as well have chucked my money in the bin or bought x7 pairs of Karrimor boots

Traper top gtx

Purchased a pair of Traper top gtx but after I wear them 5 times the sole start coming apart this is not normal wear and tear Very disappointed with costumer service and limited shops that can service this boots also Hangwag does not stand behind their product past a year So test your boot hard the first year if it is past a year start looking for a different boot when comes to warranty I don t recommend this boot considering the cost

Purchased 2 pairs of boots

Purchased 2 pairs of boots within a year of each other The first pair has the soles falling off with a few minor issues HANWAG is horrible for customer service there is no shops in Canada that offer warranty work or services for repair HANWAG customer service does not respond at all nor do they respond to the stores and shops that I purchased them from 1st and last time ill be buying them save your money and keep it in North America as the options for repair are far greater

They won t stand behind their products

Soles started delaminating from boots I only spent 8 days in them in the past two years Contacted Hanwag and they wouldn t help at all since the boots were two years old and outside the one year warranty period I expected better from Hanwag Nothing like having to pay out of pocket to repair you near new 500 boots Awful customer service

Boot soles dissolved under normal

Boot soles dissolved under normal indoor storage conditions due to faulty material It s a known production fault I ve seen it on other boots from MBT When contacting customer service was given the run around if the boots are more then two years old there s no warrenty

Hanwag boots and shoes leak

I had a pair of Hanwag boots in 2002 and they lasted 20 years with a couple of new soles Completely watertight I then bought a pair of Banks GTX and Robin GTX in the last year Both of them leaked in a couple of months Really bad drop in quality Goodby 350 A nd Hanwag sends you back to the retailer who is online when you want to complain VERY disappointing

DoDo not buy Hanwag Lady Bunion II walking boots They leak like a sieve

I bought a pair of Hanwag Lady Bunion II walking boots two years ago and returned them to the shop I bought them from within a few months as they leaked like a sieve After a month or so of testing for watertightness Hanwag eventually admitted they weren t watertight and sent me a new pair which were just as bad so I returned them again Despite only wearing them for 8 months or so Hanwag have now come back to me to say the replacement pair are leaking because the heels are worn depite the fact that the boots are leaking where the sole meets the upper and on the side seams I now have a pair of 50 Peter Storm boots which don t leak and were over 150 cheaper than Hanwag Unless you want to throw money away don t buy anything from this company The product is inferior and customer service is poor