Happiestbaby Reviews

Don t be tempted by the SNOO free trial Terrible customer service will leave you unable to access a refund

I purchased the Snoo bassinet and swaddles My baby did not like them despite a few weeks of trying so I asked to return them on the basis of the 30 day risk free trial period that the company offers It has been three weeks since I requested a return and Snoo has kept me waiting at home for three full days for collections that never arrive I have never been so badly treated by any company their customer service is appalling If you are considering trying their products on the basis of their free trial period DON T It will be the most painful process that you have ever been through trying to get your money back I also wrote a negative review on their own platform which they emailed me to inform me had been removed after moderation on the basis that it related to customer service and it directs business away You can t therefore believe the reviews of the products on their website as they openly admit to removing negative feedback They also did not provide me with workable means to edit my negative review so it met their guidelines as the link to do this in their email was broken

Awful return policy

I ordered two swaddle and decided to send it back still unopened It s unbelievableAfter 7 days I m still waiting for them to organise a collection Awful customer service plus they are going to charge me for the collection I even offered to send back to them but they can t accept that

you don t get 24 7 sleep consultation with the snoo

Does not provide the advertised 24 7 sleep consultation with snoo purchase it is a bot

Faulty product with known networking issues

After reading all the amazing reviews about the SNOO online we thought it would be a worthwhile investment if it meant better sleep for everyone We purchased a SNOO secondhand as the cost for a new one was out of our budget While it had been used by another couple for 6 months it was in great condition and working well in their apartment When we assembled it at our home we couldn t connect to the SNOO s network which is the first step to setting up the app for its full functionality After several attempts to get help from SNOO s customer service we are incredibly disappointed They have completely dismissed any responsibility and refuse to help us since it s no longer under warranty For such an expensive product it s very disheartening that they don t stand by their their technology They know there are networking issues and therefore treat the product as disposable versus addressing the underlying issue We are now stuck with very expensive dumb crib Buyer beware

Very disappointed- terrible sizing on

Very disappointed- terrible sizing on swaddles I bought the Large swaddle which on the website said 8-12kg which would be around 7- 18 months Perfect for my 8 month old with room to grow I thought It came and said 4-6 months and the swaddle itself looked tiny - I d say more suitable for 0-3 months I paid almost 8 for delivery and would have to pay 5 50 to return the item to only have to pay 8 on Delivery again to order the larger size Dreadful service and dreadful sizing

I am outraged by my recent experience

I am outraged by my recent experience with the Snoo I made the mistake of ordering this overhyped product only to cancel it within 10 minutes due to a change of plans What happened next was nothing short of daylight robbery The company slapped me with an absurd 199 cancellation fee This is extortion especially given the ridiculously short time frame between my order and cancellation Their so-called innovative product is overshadowed by their greed and total lack of customer empathy It s clear that this company cares more about lining their pockets than understanding the chaotic life of new parents Not only is this cancellation fee hidden and unjustifiable but it also reflects the company s disregard for customer satisfaction

Appalling customer service that is not

Appalling customer service that is not even reachable Avoid this company despite their overhyped product social media ads and promotions I bought the Snoo bed which didn t work for my baby and have been trying to arrange a return for over a week now They gave me a pick up date and I ended up wasting all that day at home waiting for collection Of course no one showed up and when I contacted again they are suggesting the earliest day would be now 9 April Bear in mind they don t share any specifics even the carrier name I cannot believe how terribly they treat their customers Their customer service line is never picked up either Avoid at all costs My next step will be to complain to my bank account if they don t properly respond

Subscription app required

Just bought a second hand snoo and then get an email that most of the useful features of the essential app are about to be paywalled Shameless cash grab Would not have bought ours if we had known this

Scam

Scam Charge a fortune for the bassinet then introduce a 240 a year fee to continue to use it