Based on authentic user experiences
Izabella Sulikowski
6730 reviews
N/A
8 months ago
Robbie assisted me earlier today and I
Robbie assisted me earlier today and I would like to commend him for his fantastic customer service He really went out of his way to ensure my inquiry was looked after I am very satisfied with how everything was resolved and I cannot thank him enough
Sara Thorne
6730 reviews
N/A
8 months ago
Thank you to Louise
I had had a bad experience previously when I could not get hold of a real person to speak to - I think there were no staff on the phones So with some trepidation I called again this week as a further payment had been taken in error I got through straight away spoke to a lovely lady called Louise She completely understood all my issues resolved them I had to cancel one membership and put two on a further freeze and arrange a refund of the payment taken in error This was all dealt with efficiently and I subsequently received an email with all the agreed arrangements So please try again if you have had issues in the past Thank you so much Louise
Daiva
6730 reviews
N/A
8 months ago
Thank you for help
I give 5 stars only to Mr Michael Dunne Hopefully one day Harlands Group and Exercises4less will have so kind and polite staff as Mr Michael I had troubles with my membership cancellation in Exercises4less My calls and emails didn t help - no one person didn t want to listen hear me I was sure that customer care service is the worst in the world Today everything is solved - I had the possibility to talk with Mr Dunne So now I have to change my opinion and to say the biggest thanks to Mr Michael Sincerely I wish all the best Remember this name - in case
Olly
6730 reviews
N/A
8 months ago
These guys are amazing
These guys are amazing after having so many issues with gocardless Harlands took complete control of the situation and made me feel very at ease at a very stressful time Yoana and Albino were unreal I would highly recommend these guys to anyone out there 10 stars
Bushra Ahmed
6730 reviews
N/A
8 months ago
Just spoke to Ian Team Leader on
Just spoke to Ian Team Leader on 11 10 19 evening shift What an absolute gem of a man He was so friendly and highly professional Made me feel at ease and sorted out my issues straight away and then some If I could give a rating higher than 5 I really would
Ewa
6730 reviews
N/A
8 months ago
I wanted to get some clarification
I wanted to get some clarification regarding my gym membership payments during COVID-19 outbreak and I was advised to contact this company I contacted them via email and received a response the next day answering all my queries Thanks for your help Amanda
Mrs O
6730 reviews
N/A
8 months ago
Thank you Tori
I just wanted to thank Tori for helping me with a Direct Debit that was mis-taken I only spoke to her once but she emailed me and confirmed our conversation and I have since had an email saying the issue has been resolved Many thanks Tori
Sam Lathwood
6730 reviews
N/A
8 months ago
Thank you Robbie
Just got off the phone with the very lovely Robbie he dealt with my enquiry efficiently and was extremely friendly whilst doing so He took the time to answer questions like a normal human being instead of a like a robot Thank you Robbie for your impeccable customer service Sam x
Anthony Hartness
6730 reviews
N/A
8 months ago
Jodie was fantastic
Jodie was fantastic in resolving my issue in a timely and professional manner She regarded me as a person and not just a number and I felt truly valued as a result A real credit to the company that she works for and I cannot thank her enough for her help Very highly recommended
Shannon Bridges
6730 reviews
N/A
8 months ago
Alison quickly fixed my problem and was
Alison quickly fixed my problem and was polite I had been charged for cancelling my direct debit which is the way to cancel the membership I emailed explaining and asking for my membership to be cancelled and she fixed all of this for me Cancelled my membership and removed the charges