Buy authentic Harris Tweed Original Harris and Herringbone Tweed suits jackets trousers skirts coats and cloth from Scotland at the Harris Tweed Shop
Based on authentic user experiences
mak
6737 reviews
N/A
5 months ago
Only 1 item ordered and they got that wrong
I recently ordered a pair of gloves The website is not really geared for online shopping they just take your credit card details and run it through when they get round to it Then there s zero communication so you don t know what s happened to your order After a week my order arrived only to discover they sent the item in the wrong colour How can a company take an order for a single item and get it wrong The only conclusion I can reach is that they had the undesired colour in stock and wanted to get rid of it I was going to order a Harris Tweed Jacket with them but I will be looking elsewhere
Paola Gianotti
6737 reviews
N/A
5 months ago
May be is not their fault But they have responsibilities
On December 8 I ordered from Italy a jacket on the Harris Tweed online shop It was supposed to be a Christmas present Despite the fact that the company declares Reliable and efficient order dispatching and delivery I have not yet received the parcel today is January 16 I see on the online SDA tracking system that the parcel is returning back to the sender SDA is falsely declaring they tried to deliver but the receiver was absent I was always at home due to Covid Harris Tweed company is not helping at all They have the responsibility of having chosen a courier that is unreliable but the refuse to intervene A serious company would have resent with another courier or refunded the money
Nymeria
6737 reviews
N/A
5 months ago
I had a question about an item in the
I had a question about an item in the shop Over a few weeks i tried contacting the owner of the shop via Email Facebook Messenger Instagram Messenger Instagram comments and Facebook comments I never got ANY reaction Very bad customer service I ended up not buying anything
Mr Wright
6737 reviews
N/A
5 months ago
Poor quality
Poor quality Received a wallet with the inner lining not stitched Customer service were good prompt in response and I had a replacement within a week On inspection it appeared fine but as soon as I put a card in the slot the lining came away once more in the exact same way as it had arrived previously Either I was sent the same product back that had been superficially fixed or the product itself is of poor quality Due to the cost of returning the item it is not worth sending it back again
Simon Dunand
6737 reviews
N/A
5 months ago
I asked for fabric samples that
I asked for fabric samples that eventually arrived I wanted more fabric samples but after asking twice they ve not arrived It s a shame as I was prepared to pay nearly 700 for a bespoke coat I ve bought elsewhere now and I m pleased I have after seeing other reviews on here
Ann
6737 reviews
N/A
5 months ago
Happy Customer
I m in Australia and ordered a cap online It arrived in a couple of weeks and I just love it Beautiful quality Great communication from the lovely owner I can t recommend the Harris Tweed Shop highly enough