Based on authentic user experiences
Andrea Cole
6731 reviews
N/A
10 months ago
This is not about the order on line
This is not about the order on line this is about the stores Metrotown store BC Burnaby has employees who are deceiving customers I was in their store on Thursday I asked the cashier if she thinks they will have a sale on Friday she told me categorically no because they had last week and they will have next week on boxing day I didn t ask for sure I asked what she thinks If she would tell me I don t know but u can take a chance if u want or something like this I would understand and I would made another decision but because she was so sure I said I will buy the PJ On Saturday I went to the mall and guess what they had 50 off I called customer service and I told them what happen the lady on the phone asked me what they can do for me and I said price adjustment and for sure I will buy more So with other words yes they will loose the 10 for the price adjustment but they will gain more because I would spend more in the store Any way she told me she will ask for a representative to call me I said ok and thank you After three days I called again and the same woman answer and she asked me if it s ok to be called in a week I said yes but looks like they r careless for the customer I mean they cannot call faster when a customer have a complain This shows me they don t care about customers and if they don t care about me I will not buy anymore because the true is U R NOT THE ONLY STORE WHO SELLS COTTON After just 30 minutes after this conversation I got a call Hmm so u prefer the customer to get more upset for you to call them faster The woman who called me she said she cannot do anything for me Serious so she prefers not to work something with me price adjustment then to work with me make me happy and bring me back in the store and buy more like I told her Think about it simple math the PJ that I bought was 44 after discount and plus tax I payed 33 On Sunday I saw all store half price I asked for price adjustment which would be just 10 less from your pocket U would continue to keep me happy and ready to buy more from your store Your representative didn t want this deal she preferred to keep the 10 and loose me for a customer Not only this but I will advise my friends not to buy anymore from your store Hmmmm who is loosing in this situation for sure not me Like I told to your representative I didn t know and I didn t care about you until my grandson born and I will not know or care about you from now on and u can continue to keep my 10 For me is nothing just principal Have a nice day
Dal
6731 reviews
N/A
10 months ago
I ordered 7 items from Hatley
I ordered 7 items from Hatley Beware of ordering because although all items were size small the actual sizes varied widely Some items were far too large and others were so small I couldn t get them on I have to pay to return them The material quality was not great I was disappointed
Vishnu Prabhu
6731 reviews
N/A
10 months ago
One of the worst ever seen management
One of the worst management and manager I have worked so far No job security Without any proper reason all of a sudden they re trying to terminate the employees Guys and girls don t trust this company and do not plan your career and try to set a future with this firm Truly not trustworthy
Andy Brown
6731 reviews
N/A
10 months ago
Never received my order
Never received my order and they re ignoring multiple emails asking for updates explanations refunds Awful company - basically steal your money pretend you don t exist Avoid
Consumer
6731 reviews
N/A
10 months ago
Didn t receive my order
I placed a UK order online and paid for international shipping My parcel was delivered after weeks waiting to California US I made contact with Hatley directly via email to resolve the issue and have not even had an acknowledgement that the email was received Would not shop here again or recommend their services Good money wasted on nothing
Greg Anderson
6731 reviews
N/A
10 months ago
Hatley does not support their product
Hatley does not support their product Within 4 months the seams on my daughter s first pair leaked and we bought a second pair and thinking maybe she was just too hard on them The second pair actually tore thru one side above the seam I approached the company and they had no interest in restitution I wasn t expecting a refund but after two pairs not even lasting a season I figured maybe a discount
Cher Mereweather
6731 reviews
N/A
10 months ago
This has been the WORST customer
This has been the WORST customer service experience I ve ever had I ordered an item for my son during the Black Friday sale the last week of November 2024 I m received notification Dec 2 2024 it was delivered but I never received it I contacted customer service immediately but received no response for a week I followed up again and was told since I had waited so long they would resend the product but needed my address I provided my address but received no acknowledgement for several more days what the status of my order was I followed up again expressing my concern that it was not going to be delivered in time for Christmas I was told it was with shipping and that I would receive confirmation when it left the warehouse On December 18th I was issued a refund for the product only not the shipping When I followed up to understand what happened I was told the product was returned so a refund was automatically issued Since the product was automatically refunded they would not be able to send me a new one so I would have to reorder at the regular price and since it was less than a week before Christmas it would not likely arrive before the holidays I will NOT be reordering and will not be shopping from Hatley in the future
Warren Jones
6731 reviews
N/A
10 months ago
Jacket was slightly discoloured after
Jacket was slightly discoloured after first wash Filled in online form response within 5 minutes 20 minutes later a replacement jacket was on its way