Hazzad Reviews

SHOCKING SERVICE

first sent my enquiry through on the 15th of march and Mark was quick to email back and forth discussing my designs I accepted my quote on the 18th of march and was told on the 20th that that it would take a week for the artwork team to digitize my design I then heard nothing so chased this up on the 27th I got no response so emailed again on 02 04 and eventually got a response and confirmed I was happy with the design on 03 04 I received the headcovers on the 09 04 and wasnt happy with the quality of the embroidery as the lettering was different sizing some of the letters looked unfinished and part of my logo was unrecognizable mark said that due to the design of my logo and advised due to the size of one of my logos this couldn t be improved as embroider cannot produce small detail at no point in the design process was this mentioned and Id like to add that since this I have sent my golf clothes off to another company to be embroidered and my logos look fantastic and there have been no issues with my logo Mark offered to re do the headcover in print instead of embroidery which I accepted on the 09 04 I chased Mark up on 11 04 13 04 and got no response as to what was happening with my new headcover I then called in and spoke to soemone called rob who had no idea of the situation and told me that my order is showing as completed and wasnt aware there were any issues he said he will chase this up with mark and get back to me a week goes by and still no response I called again and was told they are short staffed and mark is busy so he will chase it up again and get back to me I then get an email from Michelle on the 25th of april apologizing for the delay and blamed it on not having the right people in the business she then asked if I can send my logos in a different formant as they are unable to use the ones they currently have so I sent those off on the 27th again got no response so chased this up on the 30th and finally got the design back which wasnt what id asked for so she had to go away and get this re done and said she would do it that day but again I heard nothing so chased this up again on the 01 05 got an email back on 02 05 with the new design which I approved and she said she would get it posted out that day 02 05 she then emailed back saying it cant be posted until 07 05 as her machinest isnt in until then I emailed on the 07 05 to check it had been posted and was told the print machine was now broken and there not sure when it will be fixed I emailed back again on the 10th and was told the engineer was coming that day asked for another update on the 13th and was responded to on the 14th saying it was finally being dispatched and I finally received it on the 20 05 overall a shocking experience and I would not recommend this company to anyone the level of customer service is appalling having to constantly chase them with multiple emails to even get a response avoid at all costs

Awful service

Awful service Products arrived misspelled despite the proof being correct Have tried to contact for a refund which they are now ignoring It took months of chasing to get the products in the first place which in fairness should have been a red flag Avoid and use someone else

Really bad service got scammed

Wanted to buy 1 polo shirt and 1 midlayer sweater We payed but did not receive any feedback og e-mails from Hazzad Awful service

Great Service - highly recommended

Always great service

Great Service

Great Service good products second time of using Hazzad and will return again next year any price rises pending lol

Spot on garments 5 STAR service

Spot on garments 5 STAR service Would recommend Thank you

Annual golf event - Hazzad supplied us for 17 years

Been using Hazzad for many years for our annual golf event Quality of product and service have always been great and we would not go anywhere else for our logo d shirts balls tees prizes etc Always delivers on time and to a very high standard

Excellent service

Excellent service good communication I would highly recommend

Would recommend

Excellent quality and a speedy service