Hcf Reviews

HCF ARE THE WORST

HCF Australia are the worst health care provider in Australia today Despite their advertising and consistent drumming into you that they care about people they will consistently try to find cause to decline your cover any way they can My wife has been diagnosed with a sinus condition only at the beginning of August for years yes she s suffered but was told it was an infection provided with antibiotics and no doctor has ever looked into her condition Now we finally new what was wrong and had booked my wife into healthcare HCF purposely went out of their way to find cause to decline paying for the surgery only 24 hours before she s due to go under the knife At 300 00 plus a fortnight 600 00 a month for a COUPLE without kids they are expensive and are not there for you when you need them We d previously been with NIB and AHM and had no issues from the moment we switched to HCF it s been a nightmare from coverage to even getting our cards sent to us DO NOT GO TO HCF EVER Do not use them they are the worst Any other healthcare provider is better

Very poor customer service

I have the Overseas visitor healthcare insurance with HCF This year when paying for my early membership I asked for a tax receipt or payment confirmation as I need to use this so I can expense this to my employer Here I was told I could call after 2 weeks of the payment to get this 2 weeks after I contacted them again but now the message was that they do not provide this at all Only thing I could do was to copy the statement from my own bank account Only after talking with 5 different employees sending several mails and after doing a simple google search where ATO states that companies are legally obliged to provide tax invoice within 28 days of a purchase they finally send it to me Their level of customer service it extremely poor and only when being persistent they provide me with a simple thing as a tax invoice which should just be send immediately

HCF provides free skin check with no clinic to check

HCF provides free skin check which to be done under their selected clinic as per their website No clinic available on the the website for selection Rang 131334 advised me to contact 2 available HCF branches in Adelaide SA Tried to call the branches phone rang and no one picked up the phone Tried HCF online chat asked me to wait and check for available clinic There is no available clinic across all states I gave up I don t want to wait Opted to pay for the skin check with Skin Cancer Centre Think twice

Don t buy

Unable to resolve the problem with a few calls and emails alone No compensation provided for handling this in person

Very poor service

Very poor service wastage of time didn t even get 5 compensation total claim on new health conditions rather than existing conditions firstly they requested you to provide all unnecessary documentation and waste your couple of months and then finally said it s not under our policy so i strongly recommended don t ever go with HCF Thanks for Reading