Healthhero Reviews

Fraudsters

Was giving a wrong diagnosis and the antibiotics were also wrongly prescribed Made contact with them and they did nothing Stay away from these fraudsters

Awful

Awful Have used this service for over 3 years via Benenden Recent communication with doctors have been awful Very rude and dismissive They have now stated that they do not prescribe for children although have been doing so for years Would expect better quality as it s a service that is being paid for It has pushed me to cancel my health insurance

Don t waste your money

You can only get appointment for the next day at the earliest They have wasted 4 days of my time while being sick as first they asked me to send a photo then they scheduled the second call to discuss the photo and examine for 2 days later just to say that it is best to go and see a GP in-person It is a waste of money

Absolute disgraceful company diagnosed

Absolute disgraceful company diagnosed gout in my knee over the phone Couldn t be bothered to video call I managed to see a consultant and after an mri scan I have torn my cartilage This company are playing with people s lives put in a complaint but they are not interested at all I agree thud benefit shield ge drooped

Complete Shambles and dangerous

Probably the most shambolic and poor patient experience I have ever had Rude no sympathy and little interest as opposed how they were going to be paid I complained directly to the CEO Ranjan He was probably the most arrogant self centered individual I have ever had the misfortune to converse with THIS BUSINESS NEEDS A HEALTH WARNING I will be taking my complaints directly to the CQC as there is no way the should be allowed to advise anyone

You won t get a call

Get this service for free through my work health insurance have booked two GP appts and they never actually ring you First time in Feb second time today What a joke of a company

Not recommended

I am an NHS clinician so know more than most how things should work I wanted to try out Hero Health as they came FOC with another healthcare policy I have and I had a simple condition that required a prescription for some cream What should be an easy process was over complicated full of errors and required me to follow up at every stage Not recommended unfortunately

Why hide costs

When checking to use this service I fortunately went to Trustpilot first as well as other reviews on the web I decided to dismiss them as it always concerns me when the costs are hidden Additionally I note on their own web site that they do not serve the UK as yet but forthcoming Their H O is in London

Terrible

Terrible There was a link to this service through my own GP surgery and in desperation I decided to pay for an online consultation for my son as I could not get a GP appointment I was told when the video started that the service is not for under 16s that it was in their terms and conditions and I would therefore not receive a refund I ve complained but if course they ve all backed themselves up so I ve paid for nothing It was NOT clear the service wasn t for under 16s Awful company