Healthybenefitsplus Reviews

United Health s Online OTC is a Rip Off Shop Walmart or CVS Walgreens etc Instead

United Health use to use Walmart for online OTC purchases using the UCard which allowed for purchases greater than the amount United Health allocated 70 for 2023 per quarter but reduced to 40 for 2024 per quarter Unfortunately I COULD NOT spend more than what is allocated since Healthy Benefits Plus has no mechanism to pay extra Also since taxes are collected items that are close to 40 such as the Omron Blood Pressure Monitor for 39 99 can t be purchased So in Indiana with a sales tax rate of 7 you can t have a total purchase of items over 37 38 before tax Since the online OTC purchases are fulfilled by Amazon shouldn t there be way to pay the extra amount Perhaps the best solution is to bypass Amazon altogether and use the UCARD at Walmart

Very Poor Card and Worse Customer Service

They don t even deserve 1 star While I found the S3 benefit card clunky and inaccurate in 2023 now in 2024 it is an absolute disaster and the company knows it but they did to seem to care As I pointed out problems they rep knew it but acted like they were no big deal I was informed The Android mobile app is not accurate According to the rep some of the items in their OTC catalog Do NOT qualify for OTC benefit HUH

I logon only once than unable to logon

I logon only once than unable to logon again I submitted to request a new password the app failed This apps has a lot of issues 1 Unable to logon - 1time 2 Unable to scan eligible products before buying important Most customers don t want to scan the products ending not eligible 3 Unable to register4 Very unfriendly apps very confusing 5 Unable to install apps on my PC - windows 10At this point I m guessing should have to

Totally a scam

Totally a scam 3 years running NEVER received a healthy benefits plus card 11 complaint calls results in promised replacement s that never show up Each new card promise is followed by an email exclaiming that the benefits can be used in two hours on the healthy benefits Plus app However the app immediately requires you to enter the card number The card I never received Humana deceitfully advertises the 1500 flex card to entice new suckers into signing up for Humana advantage plan

Website update made it worse

Every time I try to place an order online which goes thru Walmart when I go to check out half is out-of-stock so I go thru and save them for later Then when I have to update my cart they ask for another payment method when I clearly have the on my S3 account The website update is not it is a horrible site Those who depend on home delivery are being let down badly

I can t even get registered

I can t even get registered Been trying for over One a half hours Made a call to customer service she talked down at me NOT to me She really pissed me off Told her I wasn t born last night then told her that just forget it an hung up on her I think I made a mistake about changing my Ins carrier

Healthy benefits one sick app

Hey If you love glitchy apps this is IT Randomly closes as you are browsing and unlike what their phone CSAs suggest no it isn t a connectivity issue Checkout fails repeatedly Transaction history fails to agree on dates with order history Check it out But don t expect to be able to shop and then checkout

If I could give this company minus

If I could give this company minus stars I would They can t repair their own bookkeeping issues My husband has a 05 cent balance since United Healthcare has begun using them Their customer service is a joke Some people just hang up on you Hopefully United Healthcare goes back to OTC in the next calendar year

Totally unusable app

Totally unusable app During checkout was told one of my items was out of stock but did not say which one Purchase MUST be between exactly 35 40 or not allowed Option was not given to create alternative payment method even though that was mentioned in the initial instructions Just lost 1 5 hours that I ll never get back and for no purpose Embarrassing piece of technology