Heartland Reviews

Terrible service

Terrible service Another company that collects money for nothing Want us to do everything like our time isn t worth anything Yet they came to us so why not do your job You have reps make them work for our money I d love to be done with Heartland

So bad and unreliable

So bad and unreliable I am trying to pay for a parking pass for school and the only payment option is through myschoolbucks The order went through but its not showing up on myschoolbucks why cant I just pay for it on the website i gotta use this crap instead

Worse payroll system management

horrible customer service no response Website is not user friendly and cannot locate previous paystubs Their app has clocked me out on 2 separate days while at work

Atrocious Customer Service

Hello All I reached out to Heartland Ecsi today in order to find out why my refund had been pending for over 48 hours and the customer service agent ended the chat after telling me they had no experience in refunds that I should call the number I then asked for a different agent and they ended the chat

I would never do business with heartland credit card processing or payroll processing they make mistakes BIG mistake beware Once you re out of contract they slowly and continually raise your rate

Out of contract and raised rates a lot Offered very little to rectify the problem and continue to charge fees after I told them I was no longer interested in doing business with them I have a NEW company and have no contract with them but they are still taking money from my account

Don t believe the sales reps

Heartland analyzed my credit card transactions and the rep assured me they would save me thousands of dollars if I switched over to them Instead my merchant fee percentage went up and that decision cost me thousands The last straw was when they imposed an annual infrastructure fee without warning or approval I immediately closed the account and moved to another provider I have requested a refund of the infamous infrastructure fee and have been told they cannot refund it because the account is closed Of course if the account stayed open they would not have refunded it either Don t touch this company with a ten foot pole

A great company

This company has some great rates I have been with them for almost a year and have no complaints