Heartysofpeterborough Reviews

Dishonest

I bought my Audi A3 TDI S Line from Heartys of Peterborough First of all when I was searching for a car there were two things I was adamant that I wanted This was DAB radio and Cruise Control According to their advert for this car it had both It does have DAB radio however but I found out after purchasing this vehicle that it most certainly does not have Cruise Control The advert specifically stated Cruise Control in the list of specs for the car This is false advertising and should not be allowed Plus when I first saw the car I noticed it said it was ULEZ compliant but when I did a check on the internet it said it wasn t ULEZ compliant When I emailed them about this they said it wasn t ULEZ compliant but never mentioned how they have put the wrong information on their advert Also the back window wiper doesn t work but I am dealing with that through the 3 month warranty which was supplied when I purchased the car But still they would have checked the car over and had an mot done on the car although I know the back window wiper doesn t matter when it comes to an mot so they at least could have informed me about this But more recently we ve realised that the windscreen wipers are not working properly with it being more noticeable since the weather has not been great and we do a lot of driving on motorways and main roads I said to my husband that these windscreen wipers are not the proper wipers for our car and he didn t believe me However when he took them to Halfords to get new ones the man at Halfords said that they weren t the right windscreen wipers for our car Halfords fitted the new ones and now they are perfect But what is most annoying is that I recently did another check on the car because I need to replace the sun visor clips because they are broken and I needed to know which chassis the car had to get the right ones and I found out that the car failed the MOT due to the windscreen wipers not clearing the screen properly but then the same day it passed the MOT however the issue was NEVER fixed It s totally disgusting to be honest with you I have already had one accident not my fault by the way and was the reason I was purchasing another car in the first place Those windscreen wipers could have caused another accident And I have had my kids in the car This is what prompted me to write this review Even though I am fuming about the cruise control because I really needed it on long journeys and now I am stuck with this car for at least the next 5 years WITHOUT cruise control I was just going to let it go and not bother writing a review but the windscreen issue made me decide to write it because I needed to express my experience with other people so they can make their own minds up

Simon at Heartys of Peterborough has

Simon at Heartys of Peterborough has been brilliant regarding my purchase Picked the car up and the car had a few minor issues and Simon got them sorted in very good time Very happy with my purchase thank you Simon

Couldn t recommend enough

We bought our Mercedes from here a couple of months ago and the car has been faultless the service was excellent Had a small issue with the DVLA with the car we traded in and Simon was happy to sort it out for us Highly recommended and will buy from again

We went to view a few different cars in

We went to view a few different cars in the 7 seater category We ended up buying a SEAT Alhambra off of them it was a good experience from start to finish we took car out on test drive then had a good look around it We found a couple of minor issues which they fixed with no quibble and when sorting out handover found them to be very professional Simon was very helpful and had alot of good knowledge on car would definitely buy again from them

Excellent service

Bought our 3rd vehicle from Heartys Simon is very helpful Took vehicle for test drive agreed purchase and trade in got vehicle with full MOT service Very efficient trustworthy Love my new Qashqai

Well worth a look

I cannot praise the transaction enough from collection at the railway station to driving away with the car Presented perfectly Simon was both helpful and knowledgeable The stock on site was impressive and well priced I would not hesitate buying again or recommending them to family or friends

RECENTLY BOUGHT A 13 REG C 4 PICASSO

RECENTLY BOUGHT A 13 REG C 4 PICASSO FROM HEARTYS SERVED BY SIMON CAR DEVELOPED A INJECTOR FAULT AT MOTORWAY SPEEDS SIMON GOT STRAIGHT ON TO THIS HE PROVIDED A LOAN CAR WHILE THE CAR WAS BEING FIXED HE COULD NOT HAVE BEEN MORE HELPFULL LOOKING THROUGH THE CAR S SERVICE HISTORY I FOUND A NOTE FROM THE PREVIOUS OWNER TO HIS GARAGE PEOPLE DESCRIBING THIS EXACT PROBLEM DATED A FEW WEEKS BEFORE MY PURCHASE YET THERE WAS NO RECEIPT FOR THIS WORK TO BE FIXED SO SEEMS THE GUY CLEARED THE FAULT AND TRADED THE CAR INTO HEARTYS AND AS THE CAR FAULT ONLY SHOWED AT HIGH SPEED HEARTYS COULD NOT HAVE KNOWN OF THIS FAULT THE SERVICE WE HAD FROM SIMON WAS SUPERB FROM OUR FIRST MEETING WE WERE IMPRESSED WITH HOW SIMON TREATED US AN HONEST OPEN GUY WE WILL NEVER BUY ANYWERE ELSE SADLY GUYS LIKE SIMON ARE A RARE BREED IN THE CAR TRADE THESE DAYS IN SEPT 23 WE WERE SOLD A WRECK BY CARSHOP NORWICH THEY HAVE A NEW NAME NOW BUT THE ENTIRE WORKFORCE IS STILL THERE 12 495 THIS CAR COST US WE ARE GOING TO COURT JAN 25 THE COURT PAPERS EVIDENCE SHOW CAR HAD COMPLEAT SUBSTANDARD REPAIRS RESPRAY AND IS NOW SHOWING RUST ALL OVER YET CARSHOP CLAIMED THAT THEY HAD NEVER DONE ANY BODY WORK TO THE CAR EVER YET THE SELLING AUCTION NOTED ALL ROUND DAMAGE TO THE CAR THAT ALL DISAPEARED BEFORE OUR BUYING IT CARSHOP LYING BARSTEWARDS

Well done Simon

We recently bought a car from Heartys online via Autotrader - we live nearly 200 miles away so it wasn t the most straightforward of transactions -my contact was Simon - from start to finish I honestly couldn t fault the service from him communication was good and anything that needed doing was done - quickly and efficiently - the car is absolutely fine and he makes a good mug of coffee as well

A very positive experience

You cannot rate a car sales company on how nice they were when you bought the vehicle you can only rate them on how they are when something goes wrong and that is what happened with me Unfortunately shortly after purchasing my car it had a fault This wasn t something that could have been predicted it is simply something that happens Simon was very good and ultimately the car was repaired under warranty Then another fault with the car this time not covered by warranty However Simon once again was excellent and arranged to cover the cost of the repair direct with the garage It s never nice when something goes wrong or is wrong with a used car but knowing that the garage it is purchased from are professional and are very helpful in getting the car fixed is what matters and in this respect Hearty s of Peterborough and Simon cannot be faulted That is why I say unreservedly I would have zero hestitaion in purchasing another vehicle from them